Project Analyst

April Rowe

** *** ****** ****

Branford, CT *****

203-***-**** *******@*******.***

SUMMARY

Technical Senior Analyst / Technical Writer with extensive background in

all phases of the software development life cycle. Industry experience in

Hardware, Software, Manufacturing and Telecommunications. Proven success

enhancing existing systems with new features and performance improvements.

Exceptional ability to learn new processes, programming languages and

applications. Excellent problem solving skills in a matrixed environment

in North American and India. Areas of expertise:

Converting Programs Standardizing and Documentation

Troubleshooting and Problem Solving Maintaining/Creating New

Functionality

Quality Analysis Leading Technical Projects

Facilitating and Training IT Customer and Business Lead

Professionals Communications

TECHNICAL SKILLS

Software / SAS, C / C++, SQL, Java, Java Swing, Focus, XML, HTML,

Languages CSS, DITA, TCP / IP, DB2

Software Microsoft Word, Excel, PowerPoint, Visio, CMVC, IDWB,

Applications Netmeeting, Panvalet, Lotus Notes, Outlook, Adobe

Acrobat

PROFESSIONAL EXPERIENCE

IBM, Southbury, CT 2007 - 2010

Information Developer 2008 - 2010

Created technical documents using CMVC and ID workbench. Updated topics

that defects were created.

. Led, designed, wrote, and implemented a Customer Information Center for

Fusion high-end tape storage that created customer information for a new

product.

. Incorporated multiple books into one cohesive Customer Information Center

for a 3592 tape storage unit creating a new information center.

. Led the department initiative project to reduce hardcopy dependency for

technical documents deliverables, which provided a clear understanding of

the amount of hardcopy documentation for the department.

. Assisted other IT specialists outside of department and company, with

technical issues that helped them to better understand the technology.

IT Specialist 2007 - 2008

Supported AT&T-TIRKS inventory and order control management of interoffice

trunk circuits that interconnect telephone switches. Provided maintenance

and new functionality on TIRKS application. Completed training on JAVA,

JavaSwing, HTML, and XML Learned IBM employee applications. Helped with

C++ program.

. Trained 2 computer programmers located in India using a virtual training

method improving knowledge of company processes.

AT&T, New Haven, CT 1994 - 2007

Senior Analyst 2000 - 2007

Analyzed, designed, programmed, tested and implemented COBOL, FOCUS, SAS,

JCL, NDM, FTP and Syncort code. Converted existing applications to

standards. Created new reports for users. Attended project meetings.

Documented application changes using Word and Excel. Used Express,

Vantive, Aplus, Changeman and STAR to implement coding changes. Retrofitted

30 jobs from SBC Midwest into Bell South.

April Rowe Page Two

AT&T (Continued)

. Learned MARK IV and FOCUS to convert 95+ complex programs. Worked

overtime to complete project with aggressive timeline. Converted programs

allowed the phasing out of the MARK IV license.

. Provided support as subject matter expert answering questions from other

groups about NDM and SAS. Trained and coded using NDM and SAS to help

other teams provide needed deliverables.

. Worked with large databases with millions of entries. Saved time and

money optimizing storage of database and job runtime.

. Updated a complicated run schedule with new jobs. Determined dependences

and co-dependences needed for the daily, monthly, quarterly and yearly

runs improving cohesiveness and product efficiency.

Programmer Analyst 1994 - 2000

Programmed, analyzed, designed, implemented and tested new and existing

programs. Coded using COBOL, SAS, JCL, FOCUS, NDM and FTP. Used Abendaid

and IBM utilities. Completed Y2K testing using called in procedures.

Responsible for LEC Link, Eleclink, Bill Link, and Daily Usage systems,

which contained over 21 jobs, 12 COBOL programs, and 49 SAS programs.

Maintained production testing system to check for NDM traffic. Created

system documentation using ABC Flowcharter and Visio.

. Recognized as subject matter expert by assisting programmers with NDM and

SAS. Created new reports for other departments.

. Supported Mexican and Canadian customer contact and coding to

specifications. Satisfied need for data.

. Oversaw and directed LEC Link, Eleclink, Bill Link and Daily Usage

systems. Presented application to team for work transition. Transferred

all work to new employee within 30 days.

. Volunteered to provide coding/testing/implementation to other technical

departments during slow times. Assisted teams to meet deadlines.

Sikorsky Aircraft, Stratford, CT

1990 - 1994

Programmer/Analyst

Programmed, analyzed, designed, tested and implemented the progress payment

system. Coded in COBOL, JCL, IMS DB/DC, DB2 and Syncsort. Used Xpediter,

abendaid and IBM utilities.

. Created specifications for other programmers which provided for efficient

project completion.

. Selected by management to support a one year large scale project.

Achieved milestones ahead of schedule.

. Supported and trained programmers using Syncsort which improved

productivity.

. Teamed with billing department and customers requests to satisfy

milestones.

. Upgraded aged time reporting system, creating new reports to capture

enhanced data requests.

Education

BS, Computer Science, Quinnipiac University, Hamden, CT

AS, Computer Science, Gateway Community Technical College, North Haven, CT

Contact this candidate