Customer Service Sales
Resume:
Chaya Leder
*** **** **** ******/*** *g/ New York, NY 10024
********@*****.***
EXPERIENCE
Administrative Coordinator 2009-Current
CA Technologies (Formerly Computer Associates)
New York, NY
. Prepared sales forecasts and analyzed data to evaluate current sales
goals and increase sales productivity.
. Researched and evaluated current economic conditions that may affect the
organization's ability to sell its products or services.
. Recommended changes to current sales techniques and promotional efforts
based on market research and new trends.
. Supported management and VPs on special projects and tasks- including
efficiency and productivity improvements.
Business Analyst 2008 - 2009
Polaris Management Solutions
New York, NY
. Elicited system requirements using requirements workshops, site visits,
business process descriptions, use case scenarios and task-workflow
analysis.
. Implemented software and ensured training was completed by preparing
technical manuals to assist users with the operations.
. Used technical expertise and knowledge to provide on-site and telephone
support to internal and external users.
. Maintained detailed error logs and ensured that support service levels
were adhered to and a high degree of customer service was achieved for
all support queries.
Senior Loan Processor 2006- 2008
Eastern Savings Bank
Hunt Valley, MD
. Project team member to test and troubleshoot proprietary software by
evaluating the ease of use and reporting software errors and recommending
solutions
. Collaborated with a team to systematically process and close high-risk
residential and commercial real estate loans.
. Demonstrated excellent communication and organizational skills while
interfacing daily with multiple buying influences.
. Exhibited high analytical and financial competencies while reviewing
complex legal documentation and conducting due diligence.
. Displayed superior leadership and presentation skills by helping to
facilitate monthly processing meetings and reporting findings to a group
of six regional vice presidents.
Loan Processor 2002- 2006
Great Oak Lending Partners
Baltimore, MD
. Independently created processes to improve productivity and loan
turnaround time among a support staff of seven at mid-sized mortgage
brokerage firm.
. Developed and maintained relations with borrowers by accurately assessing
their individual needs and explaining rates, taxes and other financial
information simply and succinctly.
. Designed marketing collateral pieces to strengthen new business
development efforts and independently created processes to improve
productivity and turnaround time among support staff.
SKILLS:
SQL and Relational Database Experience Database Design
Database Management Data Mining
Data Warehousing Database Process and Structure
Object-oriented Systems Design PHP
FTP HTML, XHTML
SAP/Oracle Apps
SalesForce.com/CRM
Crystal Reports
Bloomberg Project Management
Quality Assurance (QA)
User Assurance Testing (UAT) Business
Analysis Microsoft
Project Microsoft Office
Suite
Visio CSS
Visual Basic Adobe Front Page
Dreamweaver Flash
EDUCATION:
Graduate Certificate: Management and Systems 2009-Current
New York University
New York, NY
Bachelors of Science: Business Administration 2002-
2006
Towson University
Towson, MD
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