Customer Service Technical Support
Resume:
Ashley Molock
#***
************@*****.***
Austin, TX 78724
Objective: Seeking employment in the technical support related field,
Summary of Qualifications
. Ability to work as a team and independently
. Over 6 years of Technical Support experience
. Strong written and verbal communication skills.
. Self motivated learner and worker
. Advanced working knowledge of various computer programs such as
Microsoft Office (Microsoft Word, Excel, PowerPoint, Access, and
Outlook)
. Ability to install and uninstall programs
. Ability to multi-task and prioritize multiple projects
. Strong analytical and problem solving skills
Relevant Skills and Accomplishment
Technical Customer Support
. Maintain an active communication line with all internal departments
offering assistance and progressive suggestions when necessary
. Spent over 5 years in call center and technical support setting,
providing exceptional customer service experience for the customer
that reflected new customers for the company based off of first
pleasant experience.
. Created, troubleshoot, and administer data processes utilizing company
software in a quick and efficient manner.
. Provide continued assistance and product support for existing accounts
and participate in the processing of new accounts.
. Keep an accurate record of internal documentation on all actions taken
with customers
. Communicate with customers in various forms including email, fax, and
telephone
. Supported Car Audio website and made documented any bugs within the
software and updated and replaced items within the website.
Employment History
Flextronics Customer Support Technician Austin,Tx 01/10-
04/10
Xbox 360 Tech support Agent Austin,Tx 12/07-
01/08
Apple Inc Iphone Sales and Support Austin,Tx 06/07-
08/07
Toywithnoize Car Audio Technical Support Manager Austin,Tx
01/02-12/09
Education and Training
Bachelors of Science in Kinesiology Huston-Tillotson University Austin,
Tx Dec 2009
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