Customer Service Representative

Carolyn Glenn

***** ****** *****

Balch Springs, TX 75180

Home: 972-***-****

Cell: 214-***-****

*******-*****@***.***

Objective: Obtain a position in customer service utilizing my experience and skills

Summary

• Telecommunications customer service experience

• Inbound/Outbound high volume calls

• Data verification for businesses and residential customers

• Assist customers, managers and worked on large business accounts

• Office Administrator

• Attention to detail

• Demonstrated high level of customer service

Professional Experience

AT&T Directory White Pages 1999-2008 (retired)

Customer Service Representative

Serviced all Texas Businesses and Residential Directories

Worked on large business accounts, inputting company names, addresses, internet addresses, toll-

free numbers and PO Boxes

Managed high volume calls for business and residential customers

Entered data into Excel for the city of Houston major accounts

Southwestern Bell Directory Assistance 1976 – 1999

Toll Operator

Outbound calls from switchboard, placed long distance, local, coin, mobile, toll free calls

Directory Assistance, provided business and residential addresses and telephone numbers for

customers

Placed intercept, coin, jail, toll free, repair and business office calls for customers

Education

ICS Personal Computer Specialist

Massey Business College – Business Programmer – Diploma

La Marque High School - Diploma

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