Customer Service Software
Resume:
Ryan Bronson
Ilion, NY *3357 ****.********@*****.***
SUMMARY
? Hands on experience with PC Repair and Software
? 6 years of computer troubleshooting and software upgrades
? Great at troubleshooting customers' software and hardware issues
? 95% customer satisfaction rating due to strong customer service
attention
TECHNICAL SKILLS
Operating Systems:
? Windows XP ? Linux
? Windows Server 2008 ? Windows Server 2003
Applications:
? Visual Studio ? Visual Basic, Java
? C++
? PHP ? HTML
? Adobe Photoshop ? Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Computer Repair and Upgrades 2010 - Present
Smart Source, West Chicago, IL
?Repair PCs for Rexel / TSI
?Upgraded Rexel Systems and troubleshoot printer problems
?Performed Data migration for Dell Systems/Troubleshoot Migration Problems
Computer Repair/Owner 2004 - Present
R&R Systems, Frankfort, NY
?Own and operated R&R Systems for over 5 years
? Repair PCs for customers' and small business
? Upgrade Customers PC Hardware and Software
?Troubleshoot customers problems with software and hardware
Anti-Room and Freezer Tech 2007-2008
Granny's Kitchen Ltd, Frankfort, NY
? Shipping and Packaging for the main warehouse
? Controlled flow of Packaging in Anti-Roon and also in the main freezers
to insure correct and accurate code
? Controlled Packaging so we could meet deadlines
EDUCATION
Bachelor of Science in Information Technology - Application Development
2009-Present
Kaplan University (Anticipated graduation 2013)
HONORS/CERTIFICATIONS
Certified through the U.S Small Business Administration
PC Repair
PROFESSIONAL AFFILIATIONS
Member - Evertek
Smart Source IT
TSI/Dell
Contact this candidate