Customer Service Representative

Objective: To find a challenging position, utilizing abilities developer through my experience and

education, with the opportunity for professional growth based on performance.

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HIGHLIGHTS OF QUALIFICATIONS

*25 years of customer service experience

*4 years of multi-switchboard

*2 years of Managerial experience through temp services

*18 years of telecomunication Services

PROFESSIONAL EXPERIENCE

* Comprehensive knowledge of customer accounts and payment history.

* Financial counseling experience for customers with difficulty paying bills.

* Computer knowledge including word-processing; Type 37 wpm.

* Extensive public contact and experience with heavy phones.

* Supervisor Experience

* Owner/ Manager Cleaning Company PJ Professionals

2008 to 2010

Sprint Nextel Network

Customer Service Financial Escalation Specialist Lead III

2005 to 2008

Echo Star/Dish Network

Customer service and research

2007 to 2009

Burt Chevrolet Broadway Denver CO

Delivery Service Representative

2002 to 2006

• Rolinc-Staffing Denver, CO

• Temporary Services

Extensive Data-Entry

• Built a web site

• Office management in the medical field

Customer Service Representative

1999 to 2002

Advanced Dermatology Aurora CO

Customer Service Front Receptionist

• 1997 to 1999

Girl Scouts of Colorado

Retail Shop and Leader Training

1996 to 1997

TCI of Colorado Denver, CO

Supervisor

1995 to 1996

TCI of Colorado Denver, CO

Customer Service Representative

1989 TO 1995

PJ's Professionals

Owner and Manager

EDUCATION

High School North Platte, NE

1979–1981 Jefferson Davis Junior College Gulfport, MS

Nursing Major

ExecutrainWord-Perfect, Excel: 1995-1996 Denver, CO

Customer Service Tech 1995 Denver, CO

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