Customer Service Engineer

Location:

Posted:

July 01, 2010

Daniel Smith

St. Charles, Missouri 63301

Email: *********@*****.***

Education, Training and Certifications:

Missouri Tech College of Engineering

Cumulative GPA 3.11

Bachelors of Science in Electronics Engineering (2007)

Associates of Applied Science in Software Programming (2006)

Java, Visual Basic, C++, A+ certification courses

Associates of Applied Science in Electronics Engineering (2005)

Employment History:

Daktronics (Feb 2007 – Apr 2010)

Field Service Engineer

Install and service LED based scoreboards, message centers, and large video display

products

Install Communication methods to control displays

Train customers on the operation and maintenance of the displays

Train and manage Authorized Service Companies on installation and service of displays

Responsible for being the primary technician for large venues in the St. Louis area such as the

Cardinals, Blues and Rams.

Dierbergs Grocery Store (Feb 2001 – May 2006)

Cashier

Handled transactions, bagged groceries, returned carts and assisted customers in finding

product.

Technical Skills:

Ability to install, troubleshoot, diagnose, and repair technical problems with electronics

Can read and write technical schematics

Can terminate and test fiber, cat5, and other copper based connections.

Cad and simulation software including: LogixPro, SolidWorks, some AutoCad and MultiSim

Can run a computer system, diagnose computer hardware, and run Microsoft operating

systems and programs.

General Business Skills and Abilities

Can manage/supervise projects and employees

Ability to work well under pressure and within tight deadlines

Excellent customer service skills

Ability to learn quickly on the job and multitask

Work well as a team member to get the job done quicker and more efficiently

Can train employees and customers on usage of electronic systems or software.