Customer Service Project Manager

Betty Schweitzer

**** ****** ****** *****

Robbinsdale, Minnesota 55422

763-***-**** (Home)

****************@***.***

Objective: To get a job, lad off due to cut backs in November of 2008.

SUMMARY OF EXPERIENCE

Most recent was the Customer Service Representative at The Meyers Printing

Companies. Major strengths include good customer services skills, and

knowledge of the company, computer skills, problem solving, organization

and a positive attitude. Computer skills include Excel, Word.

Start Salary: $55,000 per year (salary)

CAREER HISTORY

The Meyers Printing Companies, Brooklyn Park, Minnesota 2005

- 2008

Flexo Printing

Customer Service Representative (October, 2005 - November 2008)

Customer Service Representative to manage promotion accounts. Coupons that

have a dollar value and expiration date, including games with multiple

levels of prizes. Many of my accounts required me to prioritize my daily

work due to the time change with all the accounts globally located. My

duties required numerous and accurate records keeping due to the high

security projects and this was to be done on daily and monthly reporting.

TRAVEL TAGS/Xtreme Graphics, Inver Grove Heights, Minnesota

1994 - 2005

(Offset UV Color, Silkscreen & digital plastic printer)

Account/Project Manager (November, 1994 - October 2005)

Primary Responsibly for managing one of the companies largest accounts

(Gift Cards, Phone Cards, Lenticular pieces, credit cards, and much more.

Oversee all jobs from start to finish. I also was involved of making most

of the companies' forms electronically, and designed spreadsheets to help

other departments and customers understand there shipped order.

Contract Account Manager (1998) I was asked to take over contract jobs for

the company that needed to be organized and brought into the modern time of

service. Major accounts assigned: 3M, Varsity Gold, State Farm Cards,

Premiums Shapes, numerous Taylor companies & etc. Multi- versions is the

major part of my customers business.

My biggest strength is my dedication to the customers and the company. I

have proven over the years that I am organized, professional, and I

prioritize my work. I take pride in how my jobs flow thought the company

without error; it makes my co-workers job easier as well. The errors for

my house account jobs are at a super low. With my organization skills here

at Travel Tags the job I managed has become a very profitable account.

Strengths: I am a very dedicated person when it comes to my customer. I

make sure that my customers are very educated in the way we need to receive

the orders, art, approval and payment. This will make sure their jobs flow

through the plant without any complications or hold ups. I also keep them

aware of the progress on their jobs, and I let them know as soon as

possible if any issues arise, or if there's a potential that something is

going to be late. I am also efficient at getting my days work done by

being organized. My organization skills have helped me streamline my jobs

so I can get them quickly and efficiently into production. This also helps

me back up other co-workers, I consider myself a very good team player.

ATLAS LOOSE LEAF, Plymouth, Minnesota 1992-

1994

Receptionist

MARQUETTE BANK, Brooklyn Park, Minnesota

1980 - 1988

Data Entry/Main Frame computer Coordinator (1984-1988)

Customer Service Representative/Receptionist (1980 - 1984)

EDUCATIONS

Printing Industry of Minnesota, Inc CSR Classes

2008

Principles of Banking, sponsored by the American Institute of Banking.

1982

Main Frame Computer Training, Marquette Banks Computer Center

1984

Graduate, Selfridge Public School, Selfridge, North Dakota

1967

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