Manager Customer Service

SANDRA L ROJAS

**** *.*. **** ******. Apt. ***. Miami, Florida 33172

Home Phone 305-***-**** - Cell Phone 786-***-****

E-mail ****************@*****.***

OBJECTIVE

To obtain a position that will use my skills and abilities to benefit the

Company. To be part of a Company that offers the opportunity of

professional development and advancement.

SUMMARY OF SKILLS

10-years of experience as Assistant Administrative

Motivated, efficient, accurate and detail-oriented

Excellent communications skills

Strong analytical and problem solving abilities

Quick Books Pro, Microsoft Excel, Word, Power Point

Insurance Knowledge

EXPERIENCE

Manager Assistant

February 2008 - February 2010

PANAMERICANA PUBLISHING LLC. Miami. Florida - Reported to: Office Manager.

Collections and inventory process (Quick Books), billing, records keeping,

implemented and designed of control reports, established efficient office

procedures.

Loan Processor (Junior) February

2006 - December 2007

NEW OPPORTUNITY LENDING. Miami Florida - Reported to Processor Manager.

Submitted files to the lenders, request titles, insurances, verifications

(deposit, employee, rent, mortgage), clear conditions.

Manager Assistant

August 2004 - February 2006

PANAMERICANA PUBLISHING LLC. Miami. Florida - Reported to Office Manager.

Managed Billing, Collections and inventory process (Quick Books), records

keeping, designed and implemented control reports, established efficient

office procedures.

Administrative Assistant

October 2000 - July 2004

M.F.B. INTERNATIONAL, INC. Miami. Florida - Reported to President C.E.O.

Designed and implemented control reports, customer service and managed

billing and collections, established efficient office procedures, record

keeping and invoicing systems. Managed the calendar and coordinated

appointments and events, created presentations and brochures.

Profit Center Manager Group Management Division

March 1995- to May 2000

AMERICAN INTERNATIONAL GROUP - COLMENA AIG SEGUROS DE VIDA, Bogot ,

Colombia. Reported to: Regional Manager & Local President Company.

Responsible for managing Life, Credit and Health Business portfolio (7

million dollars), followed up development and implementation of strategic

plans and operation budgets, design and implementation of incentives plan

for company's sales rep.

Personals Insurance Department Director

January 1992 to March 1995

CIGNA SEGUROS DE COLOMBIA S.A. Bogota, Colombia. Reported to President

Division. National coordinator for the company's account executives,

special projects leader for business in Personals lines, responsible

corporate business promotion, supervised business marketing for the life

and health insurance products.

EDUCATION

Advanced Degree, Specialist in Marketing

La Salle University, Bogot , Colombia

December 1993

Bachelor Degree in the arts and sciences education

November 1992 Salle University, Bogot , Colombia

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