Manager Customer Service
Resume:
David W. Smith
Houston, TX *****
*******@***-**.***
PROFESSIONAL SUMMARY:
. Over 15 years of experience in the field of programming, Systems
Analysis.
. Extremely talented analytical problem solver - facilitates the
transition of the functional business requirements to an Information
Technology solution.
. Assist end users in developing requirements and advises management on
alternatives and the implications of each alternative.
. Total quality manager builds teams focused on customer service and
professional development.
. Excellent arbitrator when conflicts arise.
. Lifelong learner dedicated to exceeding company goals for productivity
and profit.
. Lead analyst on a project that fully automated IT back office
reporting system for internal and external clients.
. Managed projects and programs that supported software application
development.
. Adapted new technologies into existing OEM programs.
EDUCATION:
. Rogers State College, Claremore, Ok.
Computer Sciences Curriculum
. Northeastern State University, Tahlequah, Ok.
Computer Sciences Curriculum
TECHNICAL SKILLS:
. Manager: At all levels of management.
. Software languages: VB, VB.NET, VBA, VBScript, MSSQL, Borland C, SQL,
T-SQL, SQL 92, Turbo C, IVR systems, Front end Web
applications. Crystal reports 6.0, 6.5, 7.0, 8.0, 8.5, 9.0, 10, 11
. Enterprise Databases: SQL Server (6.5, 7.0, 2000, 2003 and
2005), some Oracle 7.X and 8.X
. Operating Systems: MS Dos (3.0 - 6.22), Windows (3.0, 3.1, 95, 98, NT
(all), ME, 2000, XP and Vista)
. Network Operating Systems: Microsoft Windows NT, 2000(all) and 2003
. Software Applications: MS Office (97, 2000 Pro., XP Pro., Vista),
. SQL: MSSQL Version 7 certified. 15 years experience with stored
procedures, views, triggers, connection strings and security.
Working experience with all versions of MSSQL. Past working
experience with Oracle and other text based data files.
. Programming: I specialize in VB6, VB.Net and ASP.Net. Several years
experience in Java script and VB script. Past working experience with
C, Pascal, C# and C++. Ability to pick up new programming logic and
languages quickly. Please NO C# Offers!
PROFESSIONAL EXPERIENCE:
Dashiell Corp. Jul 2008 - Dec.2009
Analyst/DBA/ Programmer
Convert Access 97 databases to Dotnet. Using Dotnet 2.0 on web frontends
and desktop applications. Built Timesheet application in Dotnet 2.0. Setup
and maintained MSSQL. These were all enterprise applications being used
nationwide. Other software included was AFE/CER that tracked PDF images and
stored them to the server. Many others.
Apache
Corp
Mar 2008 - Dec. 2008
Analyst/DBA/ Programmer
Convert Access 97 databases to 2007. Rewrote and built links to MSSQL using
VBA Code.
Also using dot net 1.1 and 2.0 on web frontends and
desktop applications. Storing images in Oracle and MSSQL. Later they are
displayed on websites. Also converted Excel and access to
Microsoft's latest Office products. Other products are MSTF, Classic asp,
and various misc tools.
(Contract - Evening work)
ICO
Polymers
Aug 2007 - Mar 2008
Senior DBA/Programmer
Responsible for all IT software. Existing projects include: Imports to
Great Plains Accounting Software using C# and MSSQL. 25% of my time is
traveling to our Europe offices setting up new systems and taking
requirements. Nightly data imports from various systems to MSSQL. Creating
new interfaces to Great Plains Accounting Software via C-Sharp.
Utilizing SQL and VBA/VB6/VB.Net for various other programs.
Serco,
Inc.
Aug 2001 - Dec 2008
Systems Analyst/Programmer
Responsible for the oversight of applications developed in MS Access, SQL
Server, Visual Basic 6.0, Web Interface (asp, VBScript), FrontPage 98,
FrontPage 2000,VB.Net, ASP.Net and 2 developers. Most programming was done
for the Dept. of Navy.,SQL, T-SQL, SQL 92 - Crystal reports 6.0, 6.5, 7.0,
8.0, 8.5, 9.0, 10, 11
Norfolk Redevelopment and Housing Authority Jun 2000 - Jun
2007
DBA/Programmer
Responsible for all IT software. Existing projects include: Development in
MS Access, SQL Server 6.5, 7, 2000, 2003 and 2005 - All phases of data
warehousing, Programming interfaces in Visual Basic 6.0, Web Interface
(ASP, Java Script, VBScript), Active X (VB 6.0 and MS Java), Crystal
Reports, Borland C, Turbo C, MS Cobol, MS Pascal, MS Dos 3.2 and up (batch
file programming) Interdev, FrontPage 98, FrontPage 2000, IVR systems on
front-end web apps, MUCH on FLEX and ASP.net, VB.net., SQL, T-
SQL,SQL 92. Crystal reports 6.0, 6.5, 7.0, 8.0, 8.5, 9.0, 10
Amerigroup,
Inc Jun
1999 - Apr 2000
Lead Systems Analyst/Programmer
Responsible for the oversight of applications developed in MS Access, SQL
Server, SQL, T-SQL,SQL 92 Visual Basic 6.0, Web Interface (asp,
JavaScript, VBScript) Interdev, Crystal reports 6.0, 6.5, 7.0, 8.0,
8.5, FrontPage 98. 6 other developers worked under me.
Signal Corp (Langley
AFB) Jun 1998 - Jun
1999
Senior Programmer
Development software applications using MS Access, SQL Server, SQL, T-
SQL,SQL 92Programming interfaces in Visual Basic 5.0-6.0, Web Interface
(asp, JavaScript, VBScript), Interdev, Crystal reports 6.0, 6.5, 7.0, 8.0,
8.5, FrontPage 98.
First Data
Corp
Mar 1996 - Jun 1998
Programmer/Manager
Development in applications using Ms Access, Informix and Programming
interfaces in Visual Basic 5.0-6.0, Crystal reports 6.0, 6.5, 7.0, HTML
(notepad), JavaScript.
Manager: I was manager of over 50 developers on 4 projects.
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