Customer Service Representative

Martha S. Irby

************@*****.***

*** **** ****** ***#***

Simpsonville, SC 29681

Phone: 864-***-****

PROFILE: Self motivated, high energy individual with over 5 years of

experience in administrative and customer service, seeking a challenging

position to utilize my skills.

Education

Health Information Management, Associate Degree

Greenville Technical College, Greenville SC

AHIMA Member

Certified Patient Care Technician

Greenville Technical College, Greenville SC

Trained Skills:

Computer Skills: Citrix, Star, HPF Scanning, Microsoft Office (Access,

Excel, PowerPoint) Microsoft Word, Outlook, 3M coding, CPT coding,

Management Training, Medical Terminology, Release of Information, CPR

certified, Phlebotomy, Business Management.

Medicol Greenville,SC

12/07-05/10 Laid-Off

Account Representative

. Hospital Collection

. Outbound Calling 250 accounts daily

. Insurance Billing

. Payments

. Update information in STAR

. Track payments

. Research service

. Customer service

H&R Block Simpsonville, SC

Client Service Coordinator

12/06- 4/08

. Assisted customers with tax information

. Gathered and file information of clients

. Explained & calculate account information

. Scheduled appointments & keep information updated

. Data entry on clients

. Tracked records on previous clients

. Collections

Capital Management Greenville, SC 9/2007 - 1212t

Pre-legal Collections

. Third Party collections

. Updating records

. Faxing, filing and e-mailing info

. Out bound calling 300 daily

. Problem solving

. Skip-tracing

. Dialer

Lowe's Home Improvement Simpsonville, SC

Cashier/ Customer Service Representative

4/02-3/06

. Provided excellent customer service

. Assisted customers with problems regarding their accounts

. General CSR duties such as returning merchandise, answering phones,

filing & faxing

. Tracked customers accounts

. Collections on accounts

Contact this candidate