Administrative Assistant Customer Service

Eva V. Antal

**** **** ********* *****, *******, AZ 85048

480-***-**** *********@*****.***

CAREER SUMMARY

Twenty years of increasingly more responsible positions in financial

institutions, educational institutions, and a professional recruiting firm;

involving lending, training, payroll, budgeting, customer service, and

recruiting.

BUSINESS EXPERIENCE

BANK OF AMERICA, Chandler, Arizona

June 2006 to Present

Loan Services Specialist/Recruiting Assistant

. File FNMA claims, minimize holding-time and maximize recovery on

losses.

. Execute decision-making capabilities, adapt to changing environments,

situations, and job responsibilities.

. Conducted new-hire orientation, processed I-9 and W-4 information.

. Served as resource for basic company policies and procedures such as

timesheets, vacation/sick time, transfers, and benefit enrollment.

. Performed moderately complex administrative duties, prepared

presentation materials, arranged meetings, and handled highly

sensitive information.

EVEREST COLLEGE ONLINE, Phoenix, Arizona

April 2005 to June 2006

Senior Administrative Assistant

. Provided administrative support to directors, managers, and staff.

. Performed a diverse range of administrative support functions.

. Maintained, facilitated, balanced, and processed payroll.

. Handled highly sensitive information.

. Served as resource for basic company policies and procedures.

. Facilitated changes to W-4, A-4, and direct deposit requests.

. Ordered office supplies.

ARIZONA STATE UNIVERSITY, Tempe, Arizona

2001 to 2005

Administrative Associate

. Provided executive-level administrative support services to directors

and program managers.

. Coordinated, scheduled, and arranged meetings and appointments via

electronic calendars.

. Prepared presentation materials; handled highly sensitive information.

. Coordinated travel arrangements, processed travel claims, and expense

reimbursements.

. Provided support to various programs, which included class

registrations, assisted with receptions, invoicing, receipts,

certificates, catering, and parking.

. Processed payroll transactions, maintained absence records, payment

vouchers, and purchase orders.

KFORCE, Phoenix, Arizona Dallas, Texas Cleveland, Ohio

1996 to 2001

Administrative Assistant

. Communicated with potentially new clients and applicants via

telephone, e-mail and Internet, regarding company operations,

procedures and locations.

. Updated, maintained, and processed resumes.

. Completed background checks, reference checks, and degree

verifications.

. Responded to over 100 telephone calls per day.

AIG Companies Phoenix, Arizona Litigation Assistant

1994 to 1996

Olympic Financial Phoenix, Arizona, Loan Processor

1993 to 1994

Colorado Savings Bank Denver, Colorado Loan Processor

1992 to 1993

AIG Companies Phoenix, Arizona Litigation Assistant

1990 to 1992

Southwest Savings and Loan Phoenix, Arizona Teller/ Teller Trainer

1984 to 1989

EDUCATION

Certificate of Achievement in Financial Studies, Institute of Financial

Education, Phoenix, Arizona 1988

COMPUTER SKILLS

Microsoft Office, Windows, Word, Excel, Internet, Outlook, Taleo, AS400,

Calculator by touch, typing 60WPM.

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