Customer Service Supervisor
Resume:
William A. Henning
Mesquite, Texas 75149
Home:972-***-****,Cell972-***-****
OBJECTIVE: Want a challenging and creative position that will utilize my versatility and
creativeness while allowing me to expand my scope of responsibility.
SKILLS AND EDUCATION:
On-the job trainer, Computer literate, Dangerous Goods certified, Qualified forklift
operator,
Inventoroy Management Specialist school, Supervisor's Training course, Management and
Leadership school, Customer Service Seminar("Putting People First"),
Community College of the Air Force - Logistics Management.
WORK EXPERIENCE:
Panalpina, Inc. (Sept 06 - Apr 10)
Airfreight Account Supervisor
Responsible for the daily operations for air export shipments working closely with
customers and airlines.
Qualified to quote international air freight shipments.
Work closely with the airlines negotiating rates for overseas destinations.
Process international air freight shipments in accordance with IATA.
Coordinate FTL/LTL shipments for domestic shipments for customers.
Monitor and visit new customers, working closely with sales for customer satisfaction.
On the job trainer. Trained and assisted new employees in the daily functions of
international freight.
Concordia Int'l Forwarding Inc. (June 04 - Aug 06)
Int'l Cargo Agent
Responsible for the daily international air and ocean freight operations for all customer
accounts.
Qualified to quote international export airfreight and ocean shipments worldwide.
Work closely with customs and other government agencies as need for export shipments.
Responsilbe for the daily processing of Hawb's and AWB's.
Work closely with the airlines with bookings and negotiating rates for Int't ai freight
shipments.
work closely with overseas offices and clients for coordinating air and ocean shipments.
Responsible for getting new customers to be "KNOWN SHIPPERS" per
TSA(Transportation
Security Administration) requirements.
Coordinate import shipments for customers, working closely with their customs brokers.
William Henning
Expeditors Int'l of Washington, Inc. (July 00 - Dec 03)
On-site Coordinator/Abbott Laboratories Int'l
Coordinate international air and ocean shipments with freight forwarders while analyzing
transportation alternatives to identify optimum route and value.
Gererate and review interal documentation for international export shipments while
administrating accounting processes including freight invoice auditing.
Negotiate freight rate structures with overseas customers, forwarders and carriers in
accordance
with customers needs and wants.
Responsibe for TSA and Customs requirements for air and ocean export shipments.
Panalpina, Inc. (Aug 96 - June 00)
Airfreight Account Supervisor
Responsible for the daily operations for export airfreight shipments for 30 Customer
acounts.
Qualified to Quote international export airfreight shipments worldwide.
Knowledgeable of the paperwork need for customs clearance worldwide.
Responsible for the imput and breakdown of HAWB's and AWB's.
Participant of a 5-man team, processing 1200 to 1500 files per month.
Strong customer service relations/skills.
Profit oriented, knowledgeable of the accounting process and participating in critical
collections
from customer.
Contact this candidate