Project Manager Part Time

Anthony D. Cobb

***** ***** ***** *****, ***. *026 Charlotte, NC 28277

646-***-**** ********@*****.***

EDUCATION Johnson C. Smith University, Charlotte, NC

Bachelor of Science in Computer Engineering

Graduated December 2009

GPA: Cumulative 3.3 (Scale 4.0)

HONORS HP Certified (2010), Dell Certified (2010), Port & Wiring

Certification (September 2007), New Employee of the Month

(November 2006), Employee of the Month (January 2007),

President's List (Fall 2005- Spring 2005), Dean's List

(Spring 2005-Fall 2006)

ACTIVITIES Tri-State Club, National Society of Black

Engineers (NSBE), Executive Leadership Program,

VOLUNTEER Circle Tail Summer Splash, St. Rita Festival 2009, Geiger House

Resident Tour of Heritage Farm, Over-the-Rhine Annual

Festival

COURSEWORK Database Management, C++, Calculus I, Calculus II, Physics,

Circuit Theory I & II

COMPUTER SKILLS SQL, DB2, Windows 2000, XP, Vista, Seven, Mac OS X, Linux

Ubuntu OS, Microsoft Access, Word, Excel, Power Point,

Visio, XML, XHTML, JavaScript, HTML, DOS commands, C++,

Building PC's, Conflict Resolution skills

EXPERIENCE Central Piedmont Community College, Charlotte,

NC November 2009 - Present

Information System Analyst II

. Provide technical support to users involving

installing, programming, imaging, troubleshooting, and

maintaining user's hardware and software

. Assist campus-wide video broadcasting through real

player and a v-brick device

. Assists in maintaining laboratory equipment; performs

multimedia maintenance, cleans and stores equipment

when not in use, monitors condition, and provides any

needed repairs.

. Monitors laboratory/on-line activities; enforces rules and

regulations and ensures safe environment

. Oversees and supervise part time daily operations

. Collect, correct, and turn in part time timesheets on a

monthly basis

. Submits weekly and monthly reports to my supervisor

. Monitors students in a lab setting

. Provide support to over 100 employees in two buildings

Best Buy, Charlotte, NC

October 2008- Present

Geek Squad

. Remove viruses, Trojans, adware, spyware, and worms

with a program called MRI

. Improve PC performance up to 33% faster by deleting

temporary files, unwanted startup items and trial

versions, as well as, apply agent tweaks for greater

performance

. Experience with troubleshooting Mac OS X and above

. Recommend memory, hard drive, or PC upgrades when

needed

. Working with more than two computers at a time while

checking in new customers

. Use of Search engines (Google, Yahoo) in order to look

up unknown error messages

. Received a wage increase and management recognition

within the first three weeks of employment

Johnson C. Smith University, Charlotte, NC November

2006- December 2009

Student Technology Assistant (STA) Manager, IT Department

. Experience in installing, troubleshooting, and

repairing computer hardware and software

. Diagnosing and troubleshooting printers i.e., Laser,

DeskJet, dot-matrix, etc

. Member of 5 person team that built PCs with a bare bone

kit for the Education Department

. Learned new applications, software, and programs

including Symantec Ghost for imaging PCs

. Constructed CAT 5 cables with 100 % efficiency

. Test, maintain, and troubleshoot CAT 5 cables and data

ports

. Troubleshoot and configure VoIP telephones

. Recorded problems and resolutions in a helpdesk

database called Track-It!

. Responsible for PC troubleshooting and maintenance for

over 60 faculty and staff members

. Responsible for troubleshooting laptops for over 300

students

. Manage a total of 20 student technicians

. Assigned Project Leaders for upcoming projects

. Interviewed and trained qualified candidates

. Project Manager to lead six Student Technicians in

upgrading fifty computers for the school library

. Configured VPN connections for users

. Completed special projects assigned by the User Support

Manager

General Electric, Cincinnati, OH

June 2009- August 2009

GE Corporate Intern

. Created a workflow process to manage enhancement

requests for internal GE applications

. Enhancement workflows had more than 50 requests

submitted in first month of use

. Created email communication to inform over 700 users

how to apply security updates to their PC

. Constructed multiple SQL queries to identify computers

with the most patching defects

. Balanced completing multiple projects throughout

internship

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