Software Support

Henry Rowe

978-***-****

Operating Systems: Windows Servers - NT4, 2000, 2003 Servers, NT, 2000,

XP, Vista

hardware: laptops, desktops, printers, routers and switches.

Software: Adobe Acrobat, Microsoft Office, Microsoft SQL Server, Goldmine,

Act, Microsoft Outlook, Exchange, Lotus Notes, Arcserve, Norton, McAfee,

PGP, Tivoli, Virtual PC, Roxio more.. I am responsive and willing to take

on such projects as company moves, hiring, overseeing of third party

contracts etc. Not afraid to spend the extra time needed to complete the

tasks.

Experience:

October 2009-December 2009

Raytheon

Tewksbury, MA.

Desktop Support

. Desktop, Laptop, monitor and printer setup.

. System lease refresh project for 2000+ employee's laptop and desktop

computers.

. Microsoft Windows XP and Vista operating systems.

. PGP encryption, Adobe, Microsoft Office, Outlook, Notes, blackberry

. Mapping Network drives, printers and shares.

. Resolving all hardware and software issues.

. Interaction with users and upper management.

Jan 2000-Jan 2008

Teratech Corporation

Burlington, MA.

System Administrator / Desktop Support

. Encryption, Antivirus, Data Backup, Shares, Phones, Fax and Printers.

. Provide comprehensive helpdesk support to corporate office and remote

users.

. Create and maintained domain accounts, maps and shares.

. Desktop support for local and remote users.

. System configuration, imaging, upgrades and refreshes.

. Complete computer assembly or upgrade of all hardware and software.

. Merlin Magic phone system maintenance of hardware and assuring

connectivity.

. Wiring for Cat5 networks, patch panels and phones.

. Switches, routers and wireless setup and configuration.

. Providing timely resolution for computer issues.

. Effectively troubleshoot and resolve user issues.

. Creating documentation and network procedures.

. Logon scripts directing employees to personal folders.

. Maintaining Printers, shares and mapped network drives.

. Creating and maintaining a local Intranet site.

. Installation and support for Microsoft Office versions.

. Windows 2000, XP and Vista operating systems.

. Windows Servers NT4, 2000 and 2003.

. MSDN developer software and SOS configuration for remote software

developers access

. Network administration, configuration, security, recovery, backup and

troubleshooting.

. Support for centralized servers including file-servers, database and

application servers.

. Ordering and Purchasing computer related hardware and software

including licensing.

Education:

. Microsoft Certification Training

. Administering Microsoft Exchange Server 5.5 - 6/13/1998

. 1560 Updating Support Skills from MS Windows NT 4.0 to MS Windows 2000

- 3/31/2000

. 2152 Support Microsoft 2000 Professional & Server - 2/16/2001

. 1572 Implementing and Administering Microsoft Exchange 2000 -

4/26/2002

. 2272 Implementing and Supporting Microsoft Windows XP Professional -

3/28/2003

. 2278 Planning and Maintaining a Microsoft Windows Server 2003 Network

Infrastructure -8/13/2004

. Daniel Webster College, Nashua, NH- Information Systems

. Newbury College- Computer Science

Contact this candidate