Customer Service Human Resources
Resume:
[pic]
cell: 601-***-****
Pearl, Mississippi USA 39208 email:
*.*********@*****.***
Objective: To obtain human resource related position with opportunities for
advancement
Experience:
Dec 2008- Travelers Insurance
Jackson, MS
Notice of Loss & Inquiry Representative (Full time)
> Input information to begin claims for losses
involving personal property, auto, and liability
insurance.
> Provide basic and some complex information for
outstanding claims
> Set up auto appraisals for insured customers and
claimant who have been involved in auto accidents.
> Provide information to medical providers, employers,
and attorneys inquiring about worker compensation
claims
May 2007-Nov 2008 Chase Student Loans Servicing
Madison, MS
Skip Tracer/Quality Analyst (Full time)
Supervisor: LaDonna Hughes 317-***-****
> Call references and co-signers to update contact
information of borrowers ' who have phone numbers
that are no longer in service and addresses that
return bad mail.
> Record and track returned mail from borrowers of
student loans.
> Alert borrowers of phone numbers that are not in
service and/or addresses that may be returning mail
to update contact information.
> Analyze contact customer service representatives and
collectors have with borrowers for appropriate
documentation.
> Complete weekly mail audits for compliance to due
diligence regulations.
June 2005-Dec 2006 Regions Mortgage
Hattiesburg, MS
Collector I
Supervisor: Wanda Jones 601-***-****
> Collect delinquent payments, work with customers to
prevent foreclosure while minimizing company interest
losses.
> Contact delinquent customers by telephone and by mail
for payment arrangements; answer incoming calls and
assist customers or transfer to appropriate party for
customer assistance.
> Cross-train in other applicable loan servicing
departments as required
> Set up repayment plans to limit foreclosure
possibilities, prevent further delinquency and
improve credit score.
Sept 2002-May 2005 Residence Life-USM
Hattiesburg, MS
Desk/Resident Assistant
> Checked-in guests to female residence halls and kept
track of the number of guests in the building.
> Provided live-in assistance, management, and
discipline for 25-50 residents on floor.
> Implemented monthly programming and posted
informational displays monthly within residence
halls.
Dec 2009- Capella University
(Virtual)
Ambassador
> Address concerns and questions potential students
have about enrollment and coursework
> Send enrollment counselor information to potential
students
> Help new and potential students decide which degree
program would best help them reach professional and
educational goals
Education:
Dec 2006 University of Southern Mississippi
Hattiesburg, MS
> B.S.B.A., Management: Human Resources
> Additional coursework in Sociology (15hrs)
Feb 2009- Capella University Online
Campus
> Masters of Science: Human Capital Management
> Activities:
> Zeta Phi Beta Sorority, Inc. Lambda Theta chapter
o Programming chair 2004-2005
o Vice president 2005-2006
> Zeta Phi Beta Sorority, Inc. Tau Upsilon Zeta Graduate Chapter 2009-
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