Quality Assurance Customer Service
Resume:
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Justin Alexander
Mayflower, AR 72106
Home: 501-***-****
Email: abmh72@r.postjobfree.com
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CAREER FOCUS
Challenging position in the Information Technology field for a growth-
oriented firm.
STRENGTHS
> Ability to learn quickly and provide detailed work with a high degree
of accuracy in a fast paced environment
> Excellent communication skills and a professional demeanor gained
through extensive interaction with customers, leadership and
management roles in special projects and domestic travel.
> Extremely effective in "getting the job done" through persistence and
a strong work ethic.
> Recognized for reliability and detail orientation.
> Strong analytical and problem solving skills.
PROFESSIONAL EXPERIENCE
ACXIOM CORPORATION - Conway, Arkansas
2003 - Present
Database Developer
> Support and maintain several multi-terabyte Oracle Databases.
> Design and develop database processes for the many account teams for
which I am the subject matter expert through the use of complex unix
Korn shell and Oracle SQL/PLSQL scripts .
> Regularly automate many "housekeeping" tasks (monitor db's, clean up
staging dir's, compress old files, table unloads, etc.) using shell
scripts/crontab.
> Perform routine database backups, maintenance, and disaster recovery.
> Instructor for our groups beginning SQL training class.
ACXIOM CORPORATION - Conway, Arkansas
2000 - 2003
Data Administrator
> Provided support and consultation in data mining, analysis and
interpretation to clients
> Collaborated with the development team to have special programs
written for the front-end process.
> Ensured available quality methodologies were employed.
> Completed various ad-hoc projects, mentored and trained new
associates, and constructed meticulous quality assurance documentation
for every step of the current process while simultaneously processing
everyday tasks and maintaining excellent customer service.
ACXIOM CORPORATION - Conway, Arkansas
1999 - 2000
Data Compilation Specialist
> Promoted to the role of a government operator and pod leader for
excellence in profiency, accuracy, and leadership.
> Monitored and assisted less experienced associates with any problems
or difficulties they might have. Trained and mentored new associates
until they were able to process independently.
> Cross-trained in other areas of the department when ordinary
processing was a minimum.
> Performed quality assurance checks on data to validate data integrity.
COMPUTER SKILLS
Oracle 9i,10g,11g Databases
SQL
PL/SQL
Unix (Solaris)
Mainframe
Korn Shell Scripting
Perl
Python
Microsoft Office (Outlook,Excel, Word, Powerpoint, Access)
Sed
Awk
EDUCATION
UNIVERSITY OF CENTRAL ARKANSAS - Conway, Arkansas
2002
Graduate Certificate in Information Systems Technology
UNIVERSITY OF CENTRAL ARKANSAS - Conway, Arkansas
1999
Bachelor of Business Administration, Computer Information Systems
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