Project Manager Sales

Dawn McCaffrey

*** *. ***** ***** **., #****

Lewisville, TX 75067

Cell: 214-***-****

**************@*****.***

PROFESSIONAL EXPERIENCE

Independent Consultant: 4/2007 -03/2010

Hewlett-Packard - EPMO Project Manager-GBS

Manage regional test teams for HP/EDS integration BPT testing in

Enterprise Program Management Office

Create and maintain AR/AP/FA/GL/IC test project schedule, dashboard

reporting, project communications

Manage Quality Center test load, BRDs, reporting, defect and issue

tracking

Facilitate weekly and daily status updates, including project kick-

off, wrap up, warranty phase, and facilitating lessons learned

Weekly report presentation to Sr. Management/EPMO: Budget dashboard,

project status, coordinate IT/UAT handover, ROI, requirements

performance, milestones

Shell Downstream Division Finance IT- Project Manager GSAP Testing AP

Manage BPT activities for multiple internal, external vendors

interfacing with GSAP

Create and manage MS Project schedule, WBS, project communication to

EPPMO

Direct overall initiative for BPT and cutover activities

Create and maintain cutover over schedule for external

vendors/partners

Manage mapping legacy data to GSAP for AP master data

Hewlett-Packard EPMO Global Finance IT-Project Manager/Controller

Manage coordination of Data Center Consolidation

. Facilitate weekly status meeting with Stakeholders/Sponsors

. Coordinate retiring tax applications, new applications, FAIT master

data delivery, delivery of hardware, and removal of hardware

. Coordinate application moves from closing data centers into the new

Data Centers

. Maintain MS Project Schedule, DCC Dashboard, issues/risks/defects

log/migration of multiple business units, SharePoint project

folders, project communication

BearingPoint: 07/2006 - 03/2007 Project Manager PMO

Direct multi-functional teams for SharePoint implementation, HRIS

integration to interface with project tracking tools (Project Server,

JIRA, KPIs, PMO governance)

Accomplished CMMI Level 3 certification

Lead development of PMO following PMI PMBOK, project templates include

Plan, Schedule, WBS, resource allocation, Agile SWdev, requirements

metrics, project performance measurements, dashboard reporting, and

PMO processes

Manage project tools: JIRA, Requisite Pro, Quality Center, Project

Server 2003, project communications

Liaise with sales, external clients, and IT developers (.NET, JAVA,

SAP, Oracle) throughout project lifecycle

Manage change requests, issues, risks, and defects

Coordinate prototype for internal and external stakeholders

Independent Consultant: 09/2004 - 01/2006

Kraft Food International: EPMO Business Process Project

Manager

. Facilitate JAD sessions

. Lead process design in a-is and future state, requirements

gathering, for redesign specification processes within SAP

. Create, train, and implement Case Wise strategy within global

business units in line with the Kraft Enterprise Project Management

Office (EPMO) (PMBOK)

Lead creation of PMO standardized documentation to include: processes

(CaseWise), project templates, case tool training documentation,

communication plan, and project dashboard

Manage MS Project Plan in accordance to the Kraft EPMO, global process

team tasks, deliverables, milestones, resource allocation and budget

of $1.3 million

Wells Fargo Home Mortgage -PMO Project Manager - Wholesale Business

Support

. Manage XP Migration/Novell Server Migration/E2K/CITRIX Server

Relocation(Wholesale Branches)

. Coordinate 50 branches for hardware inventory, software upgrades,

pilot dates, UAT waves, and migration dates

. Manage UAT resources, dates, and daily activities following PMO

governance

. Manage branch planning, defining roles and responsibilities,

cutover hours and equipment upgrades

. Manage project schedule, issues, outsourced vendors, resources,

FTE, and facilitate go/no go branch calls

Ajilon Consulting/Bank One: 02/2003 - 09/2004 - PMO Project Manager

Manage data migration project planning, scheduling, resource

allocation, change requests, budget, card services master date

activities, data mapping from legacy to TSYS

Manage MS Project plan, project folders using SharePoint, UAT

activities (Quality Center)

Manage consolidated plan within PMO, with 12 Project Managers

Facilitate JAD sessions, end user interview, process design

current/conceptual/future state card services processes

using CaseWise

Esoterix, Inc.: 8/01 - 01/03 Project Manager/Business Analyst

. Manage project lifecycle for HRIS, integrate existing interfaces for

sales team, training and development, global sites, and payroll and

benefits.

. Facilitate JAD sessions, end user interview, use case review, BRD

sign-off, go/no go production, project close sign-off

. Manage change requests, issues and defects via Clear Quest

. Lead process design using Rational Rose suite of products; Rose, SoDA

Reports, Clear Quest, Clear Case

. Manage UAT activities, Quality Center automated scripting

. Manage creation of IT SOPs (Standard Operating Procedures), audit

documentation, and project communications

TeleSphere, Inc.: 09/00 - 7/01 - Project Manager

. Manage TBS implementation project plan, cross-functional teams, process

redesign, JAD sessions, UAT, change request, issues and defects tracking,

budget, and project dashboard

. Lead process mapping activities for client products

. Conduct vendor evaluation and contract negotiation process,

establish integration project plan and oversee development and

infrastructure deliverables, ensure key milestones completed

through project lifecycle

. Using CASEWise & Proforma Workbench to develop workflow,

business process, and organizational models

. Capture impacts, measurements, and process improvements

. Develop and train end-users in CASE tools and Process

Architecture methodology

Independent Consultant -

Nextlink Communications: 5/98-8/00 - Project Manager

Manage MS Project plan for Pre-Order/Order Entry Team, project

folders, existing procedures and processes to begin systems

integration with Siebel, Vitria and MetaSolv TBS

. Manage development of use case design, standards and procedures,

JAD sessions,

. Lead mapping activities from billing system to Siebel and TBS, to

begin building CRM and OSS product catalogs

. Develop business rules, including E911, E911 Wireless, Number

Reservation, IP Address, Customer Care, Order Confirmation, LSRs,

ASRs, MSAG Validation, and Network Validation via LERG and LNP

. Interface with technical team to support initiative analysis phase

as well and business requirements definition. Establish workflow

for Siebel CRM, Vitria Middleware, and TBS Provisioning and

Customer Care

Saville Systems - Project Manager/Business Analyst

Lead the development of system and design requirements, for billing

and ordering long distance services. Maintain all documentation up to

date for client/user training

. Facilitate JAD sessions, system and end user requirements for

migration to Saville CBP Oracle

. Lead front end business process design: OE/OM using VISIO

. Lead UAT, manage test schedule, change request, issues and

defects log

. Liaise with Marketing Group to design and implement marketing

plans

GTE Communications: 03/97-05/98 Business Process Services Group Lead

Design long distance product processes for new and existing products

Design processes of current/conceptualization/future state workflows,

and use case creation

Present processes to Product Marketing and IT for planning,

development, and implementation

Facilitate on-boarding new hires into BSG

USOne Communications: 02/96 - 02/97Product Manager Long Distance

Services Toll Free Product Line

Manage product development, document product life cycle of toll free

services, RespOrg approval, define and document order entry, order

management process workflows

Partner with IT to ensure product maintenance, features, and upgrades

are implemented

Focus group facilitation for business toll free services

Manage collateral creation, product catalog, web site marketing,

external events, and internal product communications

WorldCom Communications: 09/90 - 01/96 Product Manager Calling

Cards/Toll Free Services

Manage private label card service, product development, product

lifecycle, and breakage

Manage outsourced plastic vendor

Liaise with IT/Network services for platform maintenance and upgrade

Manage platform failure and troubleshoot card failure

Develop and train multiple Customer Service sites on card services

order placement and order maintenance

Manager Sales/Marketing Helpdesk

Create and implement Sales/Marketing helpdesk

Assist Sales with product features, rates, and terms

Liaise with IT to ensure downtime is communicated to internal/external

organizations

Communicate to Sales enhancements of existing products

Communicate to Sales new products, launch dates, terms and conditions

Update and distribute all LD collateral to sales and retail partners

SKILLS:

MS Word, Excel, PowerPoint, MS Project; Access; Lotus Notes; VISIO;

First Project; Livelink; iManage; Rational Suite Integrated: Rose,

Clear Case, Clear Quest, ReqPro; PR Tracker ; SharePoint; JIRA;

MetaSolv TBS; TIBCO; Vitria; Siebel: SAP; Saville CBPO/AS400; P2K

(Activations); CoBPRA (GTE); CASEWise; Proforma Workbench; Quality

Center/Test Director; Project Server; SharePoint; Project Lifecycle

Management (PLM); Product Lifecycle; SDLC; Agile; Product Development

Associations: PMI; PMI Dallas Chapter member

Education:

BS/BA

MMS

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