Sales Manager

Profile of Qualifications

Bilingual Marketing and Entrepreneurial Professional specializing in Market

Analysis, Business Development, International Relations, Sales, Account

Management, Team Building, and Client Services eager to support an employer

in maximizing bottom-line results. Top-performer with the ability to make

decisions, which reflect positively on business productivity, corporate

well-being, and customer satisfaction within competitive domestic and Latin

American markets. Integral team player who excels at defining marketing

strategies for capturing new business accounts, developing existing

clientele, and achieving solid leveraging in highly competitive

territories. Ambitious self-starter who is adept at researching and

analyzing trends and performance metrics. Expert at cultivating a strong

brand image with high standards in quality and service. Excellent

communicator who can skillfully interface with all business representatives

through to executive level. Fluent in Spanish.

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Education

Bachelor's Degree in International Marketing Management Ibero-Americana

University

Emphasis in Latin American Markets, Mass Media Communications, and Film /

Radio / TV Production

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Professional Synopsis

Owner / Operator

El Norteno Music, San Antonio, TX

Key Accomplishments

Spearheaded a transfer of business from physical to online / virtual and

telephone retail operations which eliminated extreme overhead and optimized

overall revenue.

. Coordinate and manage all facets of daily business administration,

advertising / marketing, human resources, fiscal support, and logistics

for the largest Latin music specialty store in the Southwest with over 40

years in successful operations.

. Recruit and supervise a skilled team of associates in building an

innovative website, generating targeted marketing ideas, promoting

business operations, and participating in unique community affairs to

create valuable client associations and sustain profits.

. Lead the development and implementation of strategic business decisions

and cost-effective policies / procedures.

Sales Manager

Haverty's Furniture, San Antonio, TX

Key Accomplishments

Established and maintained a high-volume pipeline of prospects and

potential customers, as well as effectively supporting personnel in closing

difficult sales to increase revenue.

. Apply dynamic leadership talents toward directing operations consistent

with corporate values, standards, and practices to include coordinating

daily staff activities, supporting the effective closing of all sales,

and managing comprehensive data systems.

. Achieve advantageous sales by building strong customer and associate

relationships to ensure superior service levels.

Professional Synopsis (continued)-Page Two

. Develop prospective business opportunities by proactively following up on

leads created by participation in advertising campaigns, along with

providing professional consultation services to customers to guarantee

high retention rates.

Sales Manager

MCI / World Com, San Antonio, TX

Key Accomplishments

Recognized as a leading B2B sales manager for all small- and mid-sized

businesses delivering telecommunications services (i.e. local, long

distance, SDSL, T1, ISDN, VolP).

. Drove business growth by training and motivating a top-performing sales

team in creating a competitive work environment to include researching

business and developing an information database of over 12,000 prospects.

. Instrumental in utilizing diverse industry and company knowledge to

improve sales results, product awareness, and brand imaging.

Sales Manager

Value Line / Ionex Telecommunications, San Antonio, TX

Key Accomplishments

Led all Local Account Channel sales for small- and mid-sized businesses

representing a successful CLEC delivering telecommunications services (i.e.

local, long distance, SDSL, T1, ISDN, Virtual PBX, VPN, virtual office, web

hosting).

Successfully broadened brand recognition to obtain a substantial portfolio

of referees and referrals.

. Met and / or exceeded set goals through dynamic sales practices to

include leading a 12-member team in utilizing proven prospecting,

presentation, and interpersonal relationship-building abilities to

actively boost company-wide revenue.

. Formulated strategic decisions based on preparation and analysis of key

forecasts and account status reports to support sales activity, introduce

new products, maintain business standards, and attain maximum

profitability for continued industry dominance.

. Researched prospective business to effectively market broadband and

internet services to executive-level management.

General Manager

Touch-Water Enterprises, Inc., Houston, TX

Key Accomplishments

Generated over $9 million in total revenue per year to include achieving

144% growth and doubling employer labor numbers.

. Strategically steered daily operations of a high-volume company to

include managing 16 direct reports and 418 indirect reports, as well as

handling all-inclusive fiscal support, budgetary control, safety policies

/ procedures, and database management efforts.

. Contributed strong communications skills to actively work with U.S.

immigration and diplomatic authorities in compliance with residency

requirements for work visas and permits related to the staffing of crew

services for offshore oil industry construction.

Professional Synopsis (continued)-Page Three

International Accounts Service Director

Hispanic America, San Antonio, TX

Key Accomplishments

Acquired multiple top accounts such as Kimberly-Clark, SC Johnson Wax,

Kraft Mexico, Rogelio Bueno and San Marcos Jalape o Peppers, and Nutri-

Fruit which generated up to $12 million in annual revenue.

. Maximized bottom-line results by developing, maintaining, and servicing

new and established U.S. and Latin American accounts within competitive

Hispanic markets to include conceptualizing international promotions and

special events to drive revenue.

. Planned, developed, and implemented innovative TV, radio, print, and

internet advertising endeavors for key market penetration, as well as

maintaining consistent communication with clients by providing detailed

daily reports and final result evaluations.

Executive Director of International Operations

Chambers of Commerce & Industry of Nuevo Leon, San Antonio, TX

Key Accomplishments

Coordinated and managed the 1st and 2nd annual "Trilateral Conferences of

Trade Organizations" for the U.S., Mexico, and Canada which boasted of

participation by the U.S. Secretary of Commerce Ron Brown.

Played a vital role in establishing relations between the Chamber of

Commerce, U.S. Embassy, and Secret Service, as well as top-ranking federal

Mexican authorities for the protection of key U.S. figures in attendance.

Achieved participation of 249 Chambers of Commerce / Trade Organizations,

56 major sponsors, and over 2,900 participants.

. Supported forum development for the promotion of industrial and

commercial international trade between the U.S., Mexico, and Canada

before and during critical NAFTA negotiations to include creating joint

ventures, acquisitions, and opportunities for capital.

. Directed administrative logistics for representation and activities

management on behalf of membership in two major trade organizations based

in the City of Nuevo Leon, Monterrey, Mexico.

. Participated as a member of a NAFTA-based negotiating team, as well as

frequently traveling between the U.S., Mexico, and Canada to develop

solid relations with trade organizations within major Hispanic markets.

. Generated top-notch new ideas to create venues and events promoting trade

by employing strategic brainstorming techniques.

-Additional Professional Roles Held Prior to 1991

News Director - KFHM (Hispanic Radio Broadcasters) San Antonio, TX

News Director - KCOR (Tichenor Corporation) San Antonio, TX

Par time Spanish Teacher @ Berlitz Institute San Antonio, TX

Owner Spanish 4 Business San Antonio, TX (Translation Services)

General Manager & Corporate Treasure -SUN (SUN Vision Entertainment

Network)

International Marketing Director - Space Satellite Video Distribution

National News Anchor - KWEX TV (Spanish International Network) San Antonio,

TX

Director of Corporate Training and Development - Televisa Group Mexico

Independent TV Producer - TV Musical Ossart Mexico

Film Producer - Foto Cine Comercial Mexico

Victor M. Rivera-Graham

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