Customer Service Supervisor
Resume:
Kelly M. Chartrand
Carthage, New York 13619
Experience
Customer Care Representative 06/2005 -
Stream Global Services, Watertown, New York
Supervisor: Eric Tupper
Salary: $15,000 per year Hours: 40 or more
Provided technical support and customer service for major TV and
electronics manufacturer; diagnose technical issues such as
connectivity, device settings, device failures; treated each
customer with care and empathy; completely documented entire call
accurately and professionally to ensure proper assistance in
future; opened and closed call logs, warranty services, and
repair services; made call backs to ensure complete customer
satisfaction, completed warranty/service work.
On-site Computer Technician 02/2004-09/2004
On-site Computer Services, Jacksonville, New York
Supervisor: Al Henninger
Salary: $16,000 per year Hours: 40 or more
Traveled to customers homes to provide service; accountable for
numerous services such as virus removal, software installations,
upgrades, removal, and blue screens; troubleshoot hardware
failures through process of elimination, installed new hardware,
upgraded hardware; setup business computers; installed
proprietary software for businesses; assisted in running CAT5 and
coaxial cable for networks, terminating connections with jacks,
and switch panels; organized data closets; setup computers for
business networks; assisted in data backups.
Computer Lab Assistant 09/2001 - 05/2003
Alfred State College of Technology, Alfred, New York
Supervisor: Unknown
Salary: $5.15 per hour Hours: 20 or less (Work Study Program)
Oversaw multiple computer labs; assisted fellow students with
basic questions about Microsoft Office/Windows, and printing;
submitted repair tickets for non-working equipment.
Education
Alfred State College Of Technology 08/2001 - 05/2003
Associates, Computer and Electronic Systems.
Graduated Cum Laude with GPA of 3.48.
A+ and Net+ Certified.
ADDITIONAL INFORMATION
Recognized by peers and leaders for extensive knowledge of
computer hardware and software issues along with resolving the
issues in a professional and timely manner.
Extensive knowledge and experience in installing PC hardware and
peripherals of all types. Utilizing Microsoft Windows 95 to
Windows 7. Resolving all PC conflicts
Advanced knowledge in networking, including installing network
equipment such as routers, hubs, switches and switch panels.
Terminating cable runs, and configuring PC to use the network
they are connected to.
Working knowledge in running and maintaining computer servers,
and setting up data backups.
In addition to my professional experience, I also bring thirteen
years of personal and self taught experiences to the job.
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