Manager Customer Service

RONALD BASTIDAS

objective

Network Engineering graduate seeking IT position to

apply my experience and skills with your organization.

Experience

**/****-******* ****** ***** Condominium

Hallandale, FL

Valet Manager

Manage a staff of five.

Responsible for ensuring that all monetary payments

are accounted for at the end of each shift.

Increased revenue by 100% in the last 3 months in a

month to month comparison to last fiscal year.

Act as liaison between tenants, guests and building

management in regards to: inquiries, complaints,

comments and suggestions.

Provide appropriate and efficient problem solving

techniques.

Ensure professional and courteous service is provided

at all times to the residents and guest.

Responsible for the safety of guest, vehicles and

keys.

Responsible in the handling of all incoming packages

for residents from couriers services.

Provide customer service by assisting residents and

guest with luggage, parking and retrieve vehicles from

parking lot.

09/1999-09/2003 Far & Wide Travel Corp. Englewood

Cliffs, NJ

Assistant MIS Manager/Support Services

Assisted management from the Network department with

all operations.

Acted and was responsible for perfoming all duties of

the MIS Manager during his absence.

Increased efficiency by upgrading the server to

process an automatic back-up and update security

patches.

Responsible in setting-up, repairing and upgrading

servers as well as employee computers and

workstations.

Performed system diagnostics, repairs and updates to

ensure data integrity and reliability of automated

tasks.

Provided Help Desk support and On-site technical

support fo all harware and software issues.

Assisted in the data entry of company productions.

Developed and maintained spreadsheets and databases

for each travel subsidiary.

Created, reviewed and printed daily sales reports and

invoices. As well as ensured that all fax queues were

completed on a daily basis.

Education

06/2008-05/2010 Florida Career College Pembroke

Pines, FL

A.A., Computer Network Engineer.

COMPUTER QUALIFICATIONS

Operating Systems: Linux, Windows 2000, Windows NT,

Vista, Windows XP, Windows Servicer 2003.

Software Applications: Access, MS Excel, MS Outlook,

MS Word, Quickbooks, SQL Server, McAfee, Norton, PC

Anywhere.

Programming Languages: HTML, SQL.

Networking: Cabling (Twisted Pairs), Exchange, LAN

Configuration, Network Monitor, Performance Monitor,

Proxy, Router Programming, HUB's, SQL, TAks Manager,

TCP/IP, Troubleshooting, WAN Configuration, Laptops,

Workstations and Servers, Network Cards, Memory,

Printers, Scanners and other peripherals.

Languages

Fluent in Spanish.

e-mail **********@*****.***

350 PALM CIRCLE WEST UNIT 303 . PEMBROKE PINES, FL 33025 . Phone (954)

401-9058

Reference

Available Upon Request.

Contact this candidate