Customer Service Manager
Resume:
Objective
Self motivated individual looking to obtain a senior administrative
position that utilizes my experience of office management in the
Intelligence Community.
Skills Profile
. Strong office management background
. Possess exceptional ability to build productive relationships
. Outstanding problem solving and active listening skills
. Diligent and detailed oriented
. Superior telephone, customer service and computer skills
. Proficient in Microsoft Office, Visio, Project, Lotus Notes
. Adapts easily to new concepts and responsibilities
Experience
Office of the Director of National Intelligence (ODNI)
Executive Assistant for ADNI/SRA
General Dynamics
January 2010 - Present
. Manage daily meeting calendar and arrange meeting logistics, attend
meetings, seminars and briefings as needed
o Arrange domestic and foreign travel arrangements
o Ensure read ahead's are tasked and tracked
. Prepare correspondence to include memo's, letters, briefings and
spreadsheets
. Oversee the receipt, tasking, tracking and closure of all actions for the
office
. Manage hiring process: review resumes, schedule interviews and prepare
selection packages
. Prepare senior-level visitors by ensuring security clearance are
available
. Maintain an efficient office environment
Department of Homeland Security
Executive Assistant for DHS/NICC
EG&G URS Corporation
January 2009 - January 2010
. Maintain Director's schedule
o Telephone/coverage and screening
o Copier projects (including overhead preparation)
o Mail handling
o Supplies control
. Monitor, analyze, and organize incoming correspondence received for
appropriate referral from the EXECSEC mailbox
. Primary interface with Director's staff and other Senior Government
officials
. Understand and bring to management attention items of interest
. Support Continuity of Operations issues
o Supported Protection's Incident Management Cell Bravo Team
o Participated in National Level Exercise 09 (July 2009)
o Designated Emergency Relocation Group (ERG) member; participated
in Eagle Horizon 2009 in this capacity
. Organize and maintains NICC files in accordance with applicable
procedures
Program Control Analyst
Northrop Grumman IT - TASC
August 2008 - January 2009
. Participate in preparation of budgets and schedules for contract work
. Assists in financial analyses such as funding profiles
. Contracting to submit timely requests for additional funding to the
government
. Assist in processing subcontractor invoices
. Tracking expenditures against established agreement
. Prepare weekly reports
Staffing Assistant
Northrop Grumman IT - TASC March 2008 - August 2008
. Manage Program and Deputy Program Manager's calendar's
. Schedule and coordinate video teleconferences and conference calls
. Provide clerical support for secretarial and program staff
. Prepare all written correspondence, invoice and administrative reports
for department manager
. Create databases for (among other things) resume tracking and file
management
. Book travel and maintain travel expense logs
. Provide assistance in the control of costs and schedules on contracts
requiring validated cost schedule control system
. Perform analyses and prepare reports to ensure contracts are within
negotiated and agreed-upon parameters and government cost control
guidelines
. Work closely with (PSO) Program Security Officer
Executive Assistant
Northrop Grumman IT - TASC
September 2006-March 2008
. Perform administrative projects and special assignments that include
researching statistical information and writing monthly status reports
regarding employee's accomplishment and degrees received
. Track department's expenses
. Contact company personnel at all organizational levels to gather
information for reports
. Answer questions regarding office operations
. Establish and maintain office policies and procedures
. Participate in planning functions
Training Classes
. FEMA Independent Study Program (February-May 2009)
. Office of Infrastructure Protection Incident Management Cell Course
(March 2009)
. IS-00100.a - Introduction to Incident Command System (January 2009)
. IS-00120.A - An Introduction to Exercises (January 2009)
. IS-00546 - Continuity of Operations (COOP) Awareness Course (February
2009)
. IS-00547 - Introduction to Continuity of Operations (COOP) (February
2009)
. IS-00700.a - National Incident Management System (NIMS) An
Introduction (February 2009)
. IS-00800.B - National Response Framework, An Introduction (February
2009)
. IS-00860 - Introduction to the National Infrastructure Protection Plan
(NIPP) (February 2009)
. Incident Management Cell Operations Course (IMC), Emergency Response -
(March 2009)
. Chemical -Terrorism Vulnerability Course (April 2009)
References
. Chris Armstrong, Senior Compensation Executive, ODNI, 703-***-****
. James Fiume, Deputy Associates Director of National Intelligence of SRA
. Shawn Graff, Director of National Infrastructure Coordinating Center
(NICC)
Contact this candidate