Customer Service Technical Support
Resume:
David Galvan
*********@*****.***
Skills Summary
Solutions-focused, team oriented Technical Support Analyst with
broad-based experience and hands-on skill in the successful
implementation of highly effective helpdesk operations. A broad
understanding of computer hardware and software, including
installation, configuration, management, troubleshooting, and
support.
Experience
HCA 2008-Prese
Technical Analyst I nt
Install and repair facility equipment and software per
HCA and division IT/IS standards and guidelines.
Perform facility-based moves, add-ons, and changes as
needed.
Provide onsite technical support to desktop,
notebook,HP Printers, and COW computers.
Perform preventative maintenance.
Adhere to and support HCA IT/IS standards, policies,
and procedures.
Maintain and protect confidentiality with regard to
all aspects of HIPAA laws and employee information. 1998-2007
Dell Inc., Round Rock
Technical Analyst II
Provided onsite technical support to Dell employees with computer
related issues.
Identified and resolve hardware, software and operating system
problems.
Educated employees in the use of equipment and software.
Supported, installed and verified operation of Dell standard
software packages.
Customer Service Direct Sr. Technician 1994-1999
Provided nationwide technical support and maintenance on Dell
customer's computers and peripherals.
Assisted customers with replacing any computer hardware
components.
Maintained education on Dell products, industry products, and all
immediate related technologies.
Expeditor II 1993-1994
Released and monitored all high profile orders in Manufacturing
to ensure deadlines were met.
Reported status on all critical orders to appropriate
departments.
Shipping 1988-1993
Loaded and staged products for carrier pickup.
Expedited all large quantity orders to meet deadlines.
US Navy Reserves, Austin 1997-2006
Petty officer 3rd Class-Radioman
Established satellite communication between varied naval service
ships and ground base units.
Assisted with training of lower rank service men.
Education and Professional Training
Milton High School 1984
Advanced Pay Grade Training
All Dell Customer Service Direct Technical Classes
Microsoft XP Training
Comptia A+ Certification
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