Customer Service Software
Resume:
STEPHEN SMITH
Boston, MA ****1
****************@*****.***
OBJECTIVE
Gain full time employment as an integral member of an IT support team within a private institution, local
commercial business or public agency where I can utilize my computer technology and customer service
skills.
SUMMARY OF QUALIFICATIONS
Qualification includes over 6 years of excellent computer skills, self taught computer building, hardware,
software and programing knowledge. Extensive experience installing, configuring and upgrading Windows
based operating systems and software including: 2000, XP, and Windows 7. Troubleshooting hardware,
software, email, network and peripheral equipment problems. Currently providing computer technical
assistance within personal community network. Currently seeking A+ programming computer certification.
EXPERIENCE
Bus Driver
Massachusetts Bay Transportation Authority
Boston, MA 1999 2010
Used CDL License to provided safe, reliable, courteous and efficient bus service to public transit users.
Prepared and operated daily 40 ft. public transportation vehicles while taking the initiative to ensure safety
and customer satisfaction as a priority.
Vehicle Transportation Specialist
Avis Car Rental
East Boston, MA 1996 1999
Responsible for the safe and reliable transport of company owned vehicles to airports and off site garages
throughout Massachusetts, Rhode Island and New Hampshire.
SKILLS
Troubleshooting computer and peripherals
•
Networking
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Effective communication and people skills
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Working knowledge of Windows based operating systems
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Working knowledge of hand held devices
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EDUCATION
Massasoit Community College Stoughton, MA 1996 1997
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