Customer Service Engineer

Luis Ortega

** ******* **. **********, ** ***** *******@***.***.*** 401-***-****

Education:

University of Rhode Island, Kingston, RI

December 2009

B.S. Electrical Engineering

Course Work:

Analog and Digital feedback control systems

Digital integrated circuit design

Information and network security

Signal and system processing

. Power distribution

. Electronics

. Microprocessor

Technical Skills:

Applications: Multisim, VLSI, Mercury, SPICE, Visual DSP, DipTrace, Or Cad

Programming: C++, Html, Matlab, Linux, MathCAD, Maple, VHDL, FPGA, PLC

Capstone Senior Design Project:

Programmed a self contained media player, that will display commercial ads

in HD

Designed a prototype that can easily be modified to fit any size output

Professional Experience:

APC-MGE, West Kingston, RI

May - August 2008

Software Test Engineer, Intern

Debugged the network management card firmware for three-phase UPS

Scenario testing for data center energy and cooling management software

Rhodes 2 network management card firmware testing

Developed different strategies on verifying UPS settings

American Power Conversion, West Kingston, RI May - August

2007

Technical Support Engineer, Intern

Assisted customers on properly sizing their UPS system

Diagnosed and solved UPS problems

Provided fast and reliable customer service

Home and small office sales leader

Work Experience:

Sears Holdings, Warwick, RI

April 2004 - Present

Home Appliance Sales

Recently promoted to Customer Solutions Professional

Appliance training coach

Top sales per hour contributor

EFD-INC, East Providence, RI June - August

2003

Data logger

Update customer email data base

Decipher company email patterns

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