Project Sales

**/*** *********'s Millennium

Paradise, Thakur Village,

Kandivali (E), Mumbai-400101

Mobile: +919*********

Tel (R): 912*********

mailto:************@*****.**.**

CURRICULAM VITAE

Profile:

. Around 8 yrs of working experience - 6.3 yrs of IT experience

. Working as Siebel Administrator for past 4.3 Years for International

Clients.

. Comfortable working on Unix as well as Windows OS.

. Worked as Siebel CTI Expert for 12 months

. Expertise on Oracle pl/sql, Oracle Form & Report Builder

. Demonstrated Leadership Skills.

. Team player, comfortable workings in cross-functional environments.

. Significant Module Lead experience, which involved regular client

interaction, on and

offshore, to understand requirements, allocate resources, maintain

quality

and ensure timely delivery.

. CRM expertise includes Mainly Siebel Administration, Siebel CTI

development and

application development using Siebel Tools, Siebel EIM.

. Ability to work under minimal supervision and adherence to deadlines.

. Soft skills include multi-tasking, influencing, interviewing and

leadership skills.

. Created valuable and reusable assets for Organization. Referred as a

Siebel

Administrator expert from other projects across Organization.

Achievements:

. Received thrice client appreciation certificates.

. Successfully installed & configured Siebel 8 on Unix

environment.

. Successfully implemented Siebel CTI projects and received client

appreciation

. Oracle SQL certification

. Completed one year of Part Time MBA from NMIMS

skills

Tools

. Siebel - CRM: Siebel Tools 7.7 (Siebel Financial Services),Siebel Server

Administration, Siebel sales (7.8.2.10),Siebel Call Center (7.8.2.10)

. Configuration: Siebel tools

. Testing: Mercury Test Director, Mercury Quality centre

. Developer 2000 (Forms 6i, Reports 6i)

Languages

. Proficient in: PL/SQL,Unix Shell Scripting, Oracle Reports

. Familiar with: C

Software

. Database: Oracle 8i, Oracle 9i

. Platforms: Microsoft Windows 2000, Microsoft Windows XP Digital UNIX,

(System V, Release 4.0), UNIX Sun Solaris 8

Business Areas

. Financial services, Manufacturing Services.

PROFESSIONAL EXPERIENCE

Capgemini provides consulting services that contribute to the business

transformation and economic performance of organisations, based on in-depth

knowledge of client industries and processes. We look holistically at our

client's organisation and the market in which it operates, to determine

both short-term and long-term strategies for growth. Capgemini's

collaborative approach to our clients' issues are optimised when we are

able to create a joint vision of the business together

1. Project Name : J&J Siebel Operation Support

Client : Johnson & Johnson

Duration : Sep'09 till today

Domain : Manufacturing Services

Role : Team Leader

J&J Siebel Operation Support (SOS) is epharma and marketing application

offering different modules like opportunities, Plan & forecast, activities

etc. SOS is operation support project which includes 24*7 support. Also

owned Siebel hardware project which includes clustered environment and load

balancing, gateway server hardware replacement.

Responsibilities:

. Owner of environments.

. Team Leader (Team Size 4)

. Handled project of Siebel remote installation & Support.

. Hands on upgrade kit builder.

. Owner Hardware replacement project which includes clustering and load

balancing

. Release owner from Technical Infrastructure Area. Following activities

like Environment set-up, Repository Migration, SRF movements, error

solving etc

. Data-migration & forming Oracle SQLs, pl/sql procedure

. Routine Server maintenance activities.

. Handling ARS remedy tool end users calls.

. Worked as a technical lead for Technical Infrastructure Area.

. Act as a Siebel Admin mentor for different project across TCS.

. Created reusable asset for Capgemini over server upgrade.

. Interacting with client and worked on Technical Infrastructure related

requirements

TCS is a global IT and BPO services company, which consistently delivers

real improvements in business performance for its clients through a

combination of technology know-how, domain and process expertise.

Project Experience Highlights:

2. Project Name : Siebel Case Management

Client : Siemens Energy & Automation

Duration : Nov'08 till Sep'09

Domain : Manufacturing Services

Role : Siebel Administrator and CTI Expert

Siebel Case management (SCM) is Sales and Call center application offering

different modules like opportunities, Plan & forecast, activities etc. SCM

is implementation and maintenance project which includes Siebel Call center

application and Siebel Sales Application. (6 months Onsite at Alpharetta,

GA, USA)

Responsibilities:

. Siebel CTI development and Implementation using HPPC as third party

middleware.

. Requirement gathering, design the CTI process.

. Owner of Siebel environments.

. Act as a Siebel Admin mentor for different project across TCS.

. Team leader (Team Size 6)

. Handling ARS remedy tool end users calls.

. Go-live planning and environment planning

. Worked as a technical lead for Technical Infrastructure Area.

. Release owner from Technical Infrastructure Area. Following activities

like Environment set-up, Repository Migration, SRF movements, error

solving etc

Onsite assignments

. Have successfully completed 6 months onsite assignment at Siemens

Energy & Automation office at Alpharetta, Georgia.

3. Project Name : ING Relationship & information System (IRIS)

Duration : Mar'06 till Oct'08

Domain : Banking & financial Solution

Role : Siebel Administrator and Developer, CTI Developer

IRIS Application is Wholesale Banking application offering a suite of

products ranging from Institutional Asset Management to Equities, Debt and

Interest rate derivatives. ING IRIS Siebel Management Project is

maintenance and support of Siebel Financial Services 7.7.2.9.IRIS supports

business processes around management of client and contact information,

sharing of client relationship plans, call reports and deal management. (20

months - offshore Development Centre - Andheri, 11 months Onsite Amsterdam,

Netherlands)

Responsibilities:

. Owner of non-production environments.

. Given production support at onsite.

. Team Leader (Team Size 8)

. Release owner from Technical Infrastructure Area. Following activities

like Environment set-up, Repository Migration, SRF movements, error

solving etc

. Data-migration & forming Oracle SQLs, pl/sql procedure

. Routine Server maintenance activities

. Handling ARS remedy tool end users calls.

. Go-live planning and environment planning

. Worked as a technical lead for Technical Infrastructure Area.

. Act as a Siebel Admin mentor for different project across TCS.

. Configuration of the application using Siebel Tools

. Assessing the technical feasibility for requirements

. Created reusable asset for TCS over Siebel 8 Installation.

. Siebel CTI Development & Integration

. Worked for Oracle 10g upgrade

. Interacting with client and worked on Technical Infrastructure related

requirements

Onsite assignments

. Have successfully completed 10 months onsite assignment at ING Bank

office at Amsterdam,The Netherland.

2 Company Name : Blue Dart Express Limited

Duration : Jan'04 to Jan'06

Domain : Express Cargo Industry

Role : Oracle Developer

Blue Dart Express Limited is a market leader in India for cargo business

and recently merged with international leader DHL express Ltd. Blue Dart

recently held 35% share of Indian cargo market. Committed to give best

service to customer around the country. Manages well their systems and

processes. Technology ties hands with customer friendliness to set new

benchmarks of service for the industry. Have LAN network links across all

metros and other satellite cities. Have our national E-Mail network, own

customized CRM tool (Sales Logix) bringing together our people and enabling

better customer service.

Responsibilities:

. Owner of different module Interline Billing, Airway Bill Correction,

NSL

. Coded for new business functionality

. Front end application was D2K forms & reports.

. Exposure of Sales Logix CRM tool

. Good hands on Oracle 8i,9i pl/sql Programming.

. Technical Documentation of the modules

. Development of simple Oracle Forms & Reports

Important Training Attended:

. Internal Training for Oracle Forms & Reports

Non-IT Experience:

4. Institute Name : Institute of technology for women, S.N.D.T.

Women's University, Mumbai

Duration : Jul-02 till Jul-03

Role : Lecturer

Responsibilities:

. Class coordinator of I yr of Engineering

. Lecturer for 'Engineering Drawing', 'Applied Thermodynamics' subjects.

. Workshop superintendent

5. Company Name : Mistry Enterprises

Duration : Jul'01 till Jul'02

Role : Senior Supervisor

Responsibilities:

. Work as a Shift In charge & managing team of 20 workers.

. Answerable for production output.

. Successfully carried out additional purchase & dispatch activities.

6. Company Name : M\s Advance Technology Devices Pvt. Ltd.

Duration : Jun'96 till Jun'98

Role : Process Engineer

Responsibilities:

. Involved in process maintenance, process development

. Maintenance & calibration of tooling for ISO 9001 certified

organization.

. Shift In charge

Personal Details

1. Education Qualification:

. BE (Production Engineering) WIT (Solapur)

. DPE (Diploma of Production Engg) FATC (Mumbai)

. Competitive Examinations

GRE: Scored 1550

IELTS: Scored 6.5 Bands

2. Industry-recognized Certifications: Oracle 9i Certification

3. Languages Known: English, Hindi, Marathi, Gujarati

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