Project Manager Training

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#*** *****.*.****@*****.**

Corona, CA 92879 m

Instructional Designer + Project Manager

Banking + Biotech + Department of Defense + Environmental

Accomplished professional with 10 years of experience implementing Learning

Management Systems, managing high-priority projects across divisional and

functional lines, aligning business processes, and creating instructor-led

and computer-based training curricula for diverse target audiences.

Proactive leader known for engaging team members with inclusive leadership

and dynamic training and development programs. Thrive in fast-paced, high-

stakes environments.

Experience and Achievements

EM-Assist Temecula, CA, 2008-Present

Environmental compliance company with environmental services and training

solutions divisions. ~140 employees.

Key contributions: Played key role in supporting Marine Corps Installations

West (MCIWEST) environmental training design and development, training

needs assessment, LMS gap analysis, Regional Comprehensive Environmental

Training and Education Program (CETEP) 10-year training strategy, and

Points-of-Entry analysis.

INSTRUCTIONAL DESIGNER, TRAINING SOLUTIONS DIVISION

Serve as Instructional Designer for Marine Corps mission-critical

initiatives. Scope encompasses analysis, design, delivery, implementation,

and evaluation of instructor-led and computer-based training. Partner with

clients to meet the needs of environmental federal, state, and local

regulatory policies.

. Designed 12 computer-based training courses using the ADDIE model to

include LMS Administration, Greening through Procurement, 7 installation

"flyovers," and 3 Resident Officer in Charge of Construction (ROICC)

courses (Engineering Technicians, Heavy Equipment Operators, and

Contractors).

. Updated the Hazardous Waste Handler Instructor-led course using the

Marine Corps Systems Approach to Training (SAT), including a Leaders

Guide, Student Guide, Reference Manual, and PowerPoint presentations.

. Led the MCIWEST Training Needs Assessment for 7 Marine Corps

installations including data gathering, analysis, and recommendations

based on student demographics, installation geography, and environmental

practices.

. Managed the MCIWEST LMS Gap Analysis comparing Head Quarters Marine Corps

organizational data to existing LMS organizational data including data

reconciliation and recommendations including a 10-year maintenance plan.

. Developed the 10-year environmental training strategy for MCIWEST to

include student demographics, installation geography, installation-

specific environmental practices, and various media to provide training.

. Created outreach materials for Marine Corps Logistics Base Barstow to

include environmental posters, brochures, and an Energy Conservation

computer-based training course.

. Managed the MCIWEST Points-of-Entry report to include all entry points

for marines, civilians, civil service employees, and families allowing

for enrollment and distribution of environmental training.

Amgen, Inc. Thousand Oaks, CA, 2003-2007

Global biotech and biotherapy company with research, development, and

manufacturing divisions. ~17,500 employees.

Key contributions: Aligned and standardized global training operations and

created associated training for LMS and business processes. Cross-

functional, cross-divisional approach to compliance and best practices by

facilitating dialogue and creating global documentation.

SPECIALIST TECHNICAL WRITING, RESEARCH & DEVELOPMENT (2006-2007)

TRAINING MANAGER, OPERATIONS TRAINING & DEVELOPMENT (2003-2006)

Administered cross-functional projects supporting GCP including gap

analysis, requirements gathering and providing recommendations on

improvements for efficiencies and scalability. Served as Global

Operations LMS Business Process and Reporting work stream lead for the

implementation of an LMS. 5 direct reports.

. Clarified and simplified the contracting process, brokering an agreed-

upon process between functional groups, replacing 4 conflicting documents

with a single cross-functional procedure for all of R&D.

. Developed training curriculum for Global R&D Standards, including process

mapping and technical writing skills, and utilizing adult learning

principles.

Amgen, Inc., continued

. Developed the Global LMS Training for Training Administrators. Defined

new business and system administration processes and modified existing

business processes across 6 global sites based on system limitations.

. Created LMS system test scripts, including test case scenarios, to ensure

GMP compliance.

. Participated in the training management system upgrade, gathered system

requirements, selected system based on existing business processes and

regulatory requirements.

. Led the creation of Operation's first-ever Global Training Administrator

User's Group. Defined business processes across 6 global sites.

Facilitated agreement on global procedures and reports. Minimized

regulated reports from 95 to 11 standard reports. Developed the Global

Training Administrator's Training Manual for both business and system

processes.

Washington Mutual Irvine, CA, 2001-2003

Consumer banking and financial services company with investments, home

loans and insurance services, and banking divisions. ~40,000 employees.

Key contributions: Gathered the technical and business requirements for the

division, project manager for the division LMS implementation (15,000

employees). Strategic business partner to the Corporate LMS team.

Developed training manuals and job aids for staff, trainers, and training

administrators.

SENIOR PERFORMANCE TECHNOLOGIST, HOME LOANS & INSURANCE SERVICES (HLIS)

Administered multiple training management systems, documented business

processes, developed and delivered training for training administrators.

Managed the deployment of the first CD-Rom solution for eLearning. 6

interim direct reports.

. Led the HLIS LMS implementation for 15,000 employees. Gathered

requirements, performed gap analysis, partnered with Corporate LMS team

and vendor to incorporate system enhancements, developed marketing and

training materials. Developed policies and procedures for the use and

maintenance of the LMS.

. Led the development of the eLearning deployment for the division,

including co-designing the graphical user interface for the eLearning

home page.

. Delivered weekly training on LMS functionality to all training

administrators and trainers. Delivered staff training via WebEx.

. Lead Training Administrator for both the Pathlore and LMS training

systems. Assisted staff with enrolling in job-specific training.

Generated all weekly and ad-hoc reports.

LeadingWay Corporation Irvine, CA, 2000-2001

Software development and design company, specializing in eLearning. ~100

employees.

OFFICE MANAGER

Supported the CEO, CFO, VP of Sales, and Controller, designed and

implemented office policies, established standards and procedures.

. Organized and coordinated office operations and procedures to ensure

organizational effectiveness and efficiency.

. Developed and distributed correspondence for Executive Management.

. Scheduled company-wide events and organized travel arrangements.

Education

BS, eBusiness, University of Phoenix, 2007

Highly proficient with Microsoft Office Suite, MS Project, MS Visio

Learning Management Systems - EM-Assist LMS, SumTotal Systems, CyberU,

ISOtrain

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