Customer Service Quality Control
Resume:
Freddreon Dillahunt
Cambridge, MA.02140
**********@***.***
OBJECTIVE
To obtain a position in which I will contribute my skills and experiences
while in addition being offered challenging responsibilities that will lead
to opportunities for growth and advancement within the organization.
PROFESSIONAL EMPLOYMENT
Records Management Specialist III, EPA/Environmental Protection Agency
Federal Contractor. 1 Congress Street Boston, MA., June 21, 2009 to
November 20 2009. Responsibilities include processing chemical waste site
documents records according to the EPA file structure, creating new labels
and prep files for scanning and archive. Assist with Conducting records
inventory, preparing files for maintenance and disposition plans,
preparing inactive records for transfer to Federal Retention Center,
Computer knowledge of EPA file structure database.
Digital Reprographics /Imaging Operator, Williams Lea Inc., 15 Court
Street, Boston, MA. June 4, 2007 to Jan. 2008. Responsibilities include
printing digital oversize images using Docucolor5252, Xerox510, Hewlett
Packard5500 and Minolta 500 for various corporate law firms through out the
Boston area. Print files from disc, create duplicate disc, burn disc/dvd.
QC scanned documents using ipro, ribstone and law4 databases.
Temporary Office Services Associates, Commonwealth Automobile Reinsures,
100 Summer Street-Boston, Ma. June 6, 2006 to July 14, 2006
Responsibilities include assisting in various functions of mailroom such as
the dissemination of internal & external mail, customer service via phone
and person to person. Maintained stockroom inventory, copy stations, mail
sort/postage meter, insert/folder machine.
Document Prep Clerk, Harris Corp. U.S. Department of Labor, J.F.K Federal
Building, Boston, MA. on-call August 1, 2005 to June 5, 2006.
Responsibilities include data entry, customer service via telephone, email
or in person, preparing documents for imaging and imaging of documents
using the Kodak DS Scanner 3520.
Head Production Operator, ProMutual Group, 101 Arch Street, Boston, MA.
October 2001 to December 2003
Responsibilities include supervision of mailroom staff of 3. Overseeing
various functions of mailroom such as the dissemination of internal &
external mail, customer service via phone and person to person. Maintained
stockroom inventory, copy stations, mail sort/postage meter, insert/folder
machine and ordered supplies. Served as the liaison between depts.
communicated to staff relevant information regarding mailroom services.
Released the policy batch via network to be serviced by the Underwriting
Department. Worked closely with dept. heads in evaluating mailroom
services. Implemented processes that increased productivity and established
relationships with venders that offered quality economically priced
products.
Quality Control Team Leader, Lotus Development & Research Division, N.
Reading, MA. August 1997 to September 1998.
Responsibilities include supervision of a staff of 12 individuals who were
responsible for putting together sample kits.
Computer Room Technician, Boston Communications Group, Coral Gables, FL.
October 1996 to February 1997
Responsibilities include monitoring system mainframe.
Electronic Technician, Housing Devices, Medford, MA.. May 1996 to October
1996
Responsibilities include Assembly, test and trouble shoot ADA 100 Help
Request systems using various hand tools such as calibers, micrometers,
ohmmeters and electric de-solders.
From 1985 until 1996 I've worked for various Electronic and Administrative
Agencies through out Boston and the surrounding cities.
EDUCATION
General Diploma, Dorchester High School, Dorchester, MA 1980 to 1983
Certificates of Completion, Grafton School of Technology, Grafton, MA..
1983 to 1985
TRAINING
Certificate: The Essentials of Communicating with Diplomacy and
Professionalism, Skill Path, Boston, MA. . April 10-11, 2003
Certificate: Microsoft Excel Training, Skill Path, Boston, MA. May 6, &
November 4, 2003.
Contact this candidate