Customer Service Data Entry

Catreas D. Turner

**** ***** ***** *.*. Dallas, Texas 75224 469-***-****

*************@*****.***

Occupational Interest Area

Seeking a Full or part-time opportunity in a professional business

environment, where I may utilize my customer service skill, and sales

skills, while enhancing my computer knowledge. This position should provide

opportunities for growth while supporting opportunities for continued

education.

Summary of Qualifications

. Excellent customer service skills with the ability to establish

effective working relationships

. Experience operating multi-line phone systems (Automated dialing

manual dialing)

. Excellent ability to interact with diverse groups of people over the

phone and/or in person

. Good communication skills both written and verbal

. Delegates for maximum time effectiveness

. Excellent experience with customer Billing and Collection accounts

. Good computer skills with a good working knowledge of: Microsoft Word/

Power Point and Internet search

. Moderate typing/ data-entry of (25 wpm)

Employment Background

Commercial Recovery Systems

8035 E. R.L. Thornton Frwy Suite 220 Dallas TX, 75228 214-***-****

Supervisor Ursula Asberry 6/2009 to 7/2009

. Provided quality customer service calls to customers seeking

assistance

. Duties included Collecting on delinquent accounts, while offering

repayment solutions

. Provided through data entry updates, while handling calls

Motivated other co-workers to help build team effort with servicing

The Cash Store

7601 N. Macarthur Blvd. Suite 188 Irving TX, 75063 Assistant Manager

Supervisor District Manager Linda Massey 972-***-**** 12/2008 to 2/2009

. Opening and closing of the store, maintaining a clean store

environment.

. Duties include collecting on delinquent accounts, offered repayment

solutions.

. Kept updates on data entry, handling high call volumes, and wide sums

of cash.

. Also responsible for marketing and bank drops.

Procollect

12170 Abrams Rd. # 100 Dallas, TX 75243

Collection collecting TAA Lease Agreement/ Broken leases

Supervisor Mr. Nakia Codie 214-***-**** ext. 152 10/2008 to 11/2008

. Giving quality phone calls with the ability to data entry, establish

background checks, and history of credit reporting.

. Motivated other co-workers to help build team effort with servicing

. Duties included collecting on recent broken lease agreement between

client and leaser/co-signer. Also collected for medical company's big

and small business owners with the intent to resolve matter before

reporting to crb and or treating services.

. Provided through data entry updates, while handling calls and also

handling high volume calls. Very well spoken and muti-tasked.

NRS Nationwide Recovery Systems

2304 Tarpley Rd. # 134 Carrollton, TX 75006

Supervisor Ms. Thunder Carassco 972-***-**** ext.2401

972-***-**** ext.2401 10/2007 to 10/2008

Collections for Capital One, TXU, AT&T, Medical Collections Billing &

Coding

. Duties include collecting delinquent account for multiple companies

providing resolutions to get matter resolved without treating

services.

. Provided through data entry updates, while handling calls

. Motivated other co-workers to help build team effort with servicing

. Very well spoken and muti-tasked.

Precision Dialing Services

1100 E. Campbell Rd # 150, Richardson, TX 75081

Supervisor Mrs. Casey 214-***-**** 7/2006 to 11/2007

Telemarketing/ Lead generators

. Duties include selling medical insurance to big and small business

owners helping them make sure that employee's and family members are

fully covered with insurance

. Quality customer service, data entry level, updating accounts.

. Good communication skills written and verbal

. Phone etiquette

Subway Dallas Pkwy

5100 Beltline Rd #748 Dallas, TX 75254

Supervisor Ms. Ruby Garcia 4/2007 to 7/2007

Night Manager

. Performed cashier clerk duties

. Maintained an inventory control of all products sold

. Reflected positive initiation to keep programs and projects running

smoothly

. Demonstrated an ability to recognize management problems and develop

solution

Tom Thumb Dallas, TX

14999 Preston & Beltline Rd store 3650 #100

Dallas, TX 75240

Supervisor Mr. Ross 8/2006 to 5/2007

Cashier

. Provided Excellent customer service to all customers

. Ability to work in fast paste environment

. Handling wide sums of cash

Race Trac Dallas, TX

10707 Miller Rd. Dallas, TX 75238 972-***-****

4/2005 to 7/2005Member

Performed cashier clerk duties

. Maintained an inventory control of all products sold

. Reflected positive initiation to keep programs and projects running

smoothly

. Demonstrated an ability to recognize management problems and develop

solutions

Whataburger Dallas, TX

501 E. Highway 67, Duncanville, TX 75137 5/2004 to 2/2005

Crew Member

. Was responsible for store maintenance, customer service, and cash

handling

. Performed inventory for Whataburger products and shipments that were

ordered

. Provided positive reinforcements to management to assist with settling

employee disputes or conflicts when asked

. Assured a safe and clean environment for the store as well as my work

station

Educational Background

Richland College- Dallas, TX Fall, 2005 to spring 2006

GED & IC3 certification

Richland College- Dallas, TX Summer 2007

Major Pharmacy Tech.

Not currently in school

Contact this candidate