Customer Service Manager
Resume:
Maria E. Andrews
P.O. Box ****
Beaumont, CA ****3
SUMMARY
A dynamic goal oriented manager with a history of high performance
teambuilding.
. Fluent in Spanish
. Highly skilled in management and training
. Proven track record in providing outstanding customer service
. Complete knowledge of banking operations
EXPERIENCE
March 26, 2007-June 24, 2008
Palm Desert National Bank, Rancho Mirage, CA-Service Manager
Responsibilities included, managing pre-opening branch operations,
recruiting, interviewing, training branch personnel, and daily management
of branch operations.
. Held regular staff meetings to provide information regarding new
products and services and effectively communicate branch goals
and objectives.
. Provided performance counseling, training and career development
to branch staff.
. Approved large deposit transactions
. Effectively managed branch fraud risk exposure, and suspicion
activity reporting
October 2004 - June 2006
Banco Popular North America, Hemet, CA - Branch Manager
Effectively managed branch budget and consistently outperformed established
goals. Provided effective leadership to branch staff in order to achieve
outstanding customer service and maximize customer relationships.
Identified and visited potential business customers to establish both
deposit and lending relationships. Trained staff to effectively cross-sell
additional banking products to new and existing customers.
June 2003 - April 2004
Valley Independent Bank, Indio, CA - Community Banking Division
Training Specialist
Administered, organized, and conducted company training programs for
tellers, new accounts bankers, and lower level management personnel.
Assisted Branch Operations
when needed. Updated manuals. Demonstrated, a thorough knowledge of
account insurance.
Maria E. Andrews
P.O. Box 3323
Beaumont, CA 92223
Education and Training
. 25 years of banking experience
. High School Diploma - Webster Academy, Culiacan Sinaloa, Mexico
. Success Sales Training Program
. Spanish-Language Banking Course Certificate
. Institute of Financial Education - Supervisory Person Management
Certificate
. Retail SBA Express Program
American Institute of Banking
. Certificate of Marketing and Sales for Bankers
. Instructor/Spanish Banking Terminology and Financial Services
Terminology
. Sell Consumer Loans
. Real Estate Loans
. Consumer Lending Loan Series Certification
. Core Leadership Skills Certificate
Business Skills
Microsoft Office Typing 40 wpm Postage Meter
Copier 10 Key Touch Surveillance Cameras
Currency Counter IBM CRT E-mail
Power Point Encoder
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