Customer Service Quality Control

Christopher A. Spears

** **** ******, ********, ** 02368-1710

Home 781-***-**** / Cell 781-***-****

*******@*****.***

OVERVIEW

. CompTIA A+ Certified Computer Support Technician

. Works well in team atmosphere, great at working without direct

supervision.

. Very detail oriented and well organized.

. Works well with public, effective communicator

COMPUTER SKILLS

Skills: CompTIA A+ Certified Computer Support Technician

Certification proves competence in areas such as installation,

preventative maintenance, networking, security and

troubleshooting. CompTIA A+ certified technicians also have

excellent customer service and communication skills to work with

clients.

Operating Systems: Windows XP, Macintosh OS X, Linux

Software: MS Word / MS Access / MS Excel / MS PowerPoint

EDUCATION

University of Massachusetts - Boston, Boston, MA (2007)

Bachelors in Earth & Geographic Sciences with a minor in Psychology.

Geographic Information Technologies Certificate program

Dean's List (Spring 2002, Fall 2003, Fall 2004, Fall 2005)

WORK EXPERIENCE

Computershare Fund Services / Adecco

Customer Service Representative (Aug. 2009 - May 2010)

. Provided stockholders with information on upcoming shareholder

meetings and assisted them with voting.

Metavante / Manpower Inc Quincy, MA (Oct. 2008 - Dec. 2008)

Operations Balancing Associate

. Performed image-based processing of checks and bonds for financial

service firms in fast paced, deadline driven environment.

U.S. Census Bureau, Boston MA (Dec. 2007 - Sept. 2008)

Geographic Specialist (temporary position)

. Updated hundreds of street maps representing areas of New England.

. Used ArcGIS to clearly define the jurisdiction of Census Bureau

offices in Puerto Rico. Jurisdictions chosen based on area, physical

landmarks and housing.

. Performed customer service for entities involved with 2010 census

programs.

. Researched mail delivery for state of MA for purpose of improving 2010

census.

Kelly Services / State Street Bank, Quincy, MA (Sept. 2007 - Dec. 2007)

IT Technician /Customer Service

. Worked in IT dept and assists to State Street client and employees

with State Street Bank's computer system. Job involved troubleshooting

with over 50 different applications.

Clerk

. Worked within team structure to process stock transactions.

. Performs office tasks such as collecting and distributing faxes to

various

departments as well as faxing out daily reports.

NatureServe, Boston MA (June 2007 - Sept. 2007)

GIS Intern

. Created /updated hundreds of thematic maps representing the habitats

of

endangered species throughout the US using ESRI ArcView to aid

conservation efforts.

Kelly Services / CitiStreet, Quincy, MA (Feb. 2007 - June 2007)

Clerk

. Worked as part of a team which processed monetary transactions and

mailing

for 401K plans on deadline while performing Quality Assurance /

Quality Control throughout the process.

. Organization skills required when working on multiple plans

simultaneously.

Healthcare Financial Inc, Boston, MA (Nov. 2006 - Mar. 2007)

Data Acquisitions

. Independently researched / verified patient information at the

Massachusetts

Register of Vital Statistics with the purpose of helping to qualify

the patients for government aid.

Environmental FirstSearch Technology Corp., Norwood, MA (Apr. - Sept. 2006)

GIS Intern

. Maintained and updated nationwide cartographic database to provide

data on

land use.

. Generated meta-data for historical aerial photographs; duties included

initial

data entry, quality control review & document organization.

. Historical aerial research (including georesearch of imagery from MA

and CT)

World Martial Arts Federation, Boston, MA (April 2007)

Volunteer Corner Judge

. Functioned as a judge and score keeper for various competitions

including

sparring and kata/forms across various rankings during Spring WMAF

martial arts tournament.

ACTIVITIES

StreetScape Committee, Randolph, MA

Committee Member

Committee which coordinates with local business, residents and

contractors to develop a unique, vibrant downtown for Randolph, MA

which establishes a visual character for downtown, serves as a

catalyst for economic development, emphasizes pedestrian use and

embraces Randolph's local heritage.

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