Customer Service Quality Assurance
Resume:
Arlington, TX *****
**********@*********.*** Ovella E. Mitchell
Objective An Engineering position where experience in a Fortune
*** ***** ****************** **mpany working in
Engineering, CAD, and Customer Service will be fully
utilized in a growth-oriented environment.
Professional Areas of expertise include 15 plus years in Engineering,
Synopsis CAD, quality assurance and compliance, operations,
organization, and customer service. Excellent
communicator with ability to project and elicit
interest, helping others achieve desired results and
provide a successful contribution to company growth and
profitability.
Professional
Achievements Received excellent ratings for performance and
attendance.
Recognized by managers, company wide, as an expert in
troubleshooting subject matter.
Earned status as Top Performer in 5-state area.
Successful contributions to PMEI designed to identify
and resolve personnel issues between management and
union labor.
Summary of
Qualifications Strong supervisory and customer service background with
demonstrated problem-solving skills that provide
effective solutions and maintain excellent customer
relations.
Knowledgeable in labor relations to ensure compliance
with all federal and state guidelines.
Adept at multi-tasking to ensure smooth workflow, with
the ability to focus on priorities in a high-pressure
environment.
Function well both independently and as team member.
Diverse cultural experience in staff and clients.
Ability to set effective priorities to achieve immediate
and long-term goals and meet operational deadlines.
Detail-minded, with strong research skills while
ensuring quality control standards.
Proficient in Windows, MS Office Suite (includes Word,
Excel, Outlook), AutoCAD, OptiCAD, eLink, and Super
Sessions.
Experience 1980-2007 AT&T Dallas/Fort Worth, TX
CAD Technical Specialist (1997-2007 / Dallas --
Arlington, TX)
Designed and interpreted technical prints and
schematics.
Performed and utilized numerous engineering functions
and technical systems.
Customer Service Bureau (1996-1997 / Arlington, TX)
Phone sales and support for customer base.
Permanent Record Retrieval Archive (1995-1996 / Dallas,
TX)
After deciphering which codes and facts to save,
converted records data to key essential details for
archival purposes.
Special Services Center (1989-1995 / Fort Worth, TX)
Served as Lead Operator, organizing and dispatching
trouble tickets, assigning each staff's routine
caseload.
Designed an improved organizational system (subsequently
implemented company wide) to achieve same-day turnaround
times, which also resulted in man-hour savings.
Trained on Central Office mainframe wiring.
Office Liaison (1980-1981 / Arlington, TX)
Monitored, scheduled, and dispatched field projects for
five crews of 10 to 15 staff per crew, under five
supervisors.
Analyzed staffing positions; produced and completed all
staff evaluations.
Education 1987 LeTourneau University Longview, TX
B.A., Business Administration.
Achieved and maintained 3.98 GPA.
TCJC achieved 66 hours in General Secretarial skills
Professional 1997 AT&T Dallas, TX
Certifications Certificate of Training - CAD.
References Provided upon request.
Contact this candidate