Customer Service Sales
Resume:
JOYCE M. SIMPSON
Belford, NJ 07718
*******@*******.***
SUMMARY STATEMENT
> Creative Thinker with Strong Analysis Background
> Excellent Customer Service Skills
> Team Player
> Dedicated, and Detail-Oriented
> Program Management
> Client Counselling
> Bookkeeping - Accounts Payable/Receivable
> Order Processing
Additional Skills:
Software expertise in a wide range of tools including Microsoft Word,
Microsoft Excel, Microsoft Power Point, Microsoft Exchange, Microsoft
Front Page, Microsoft Publisher, Adobe Acrobat,
Lotus Notes, Citrix Metaframe XP Financial System, QuickBooks Pro-
Accountant Version.
Customer Relations
. Effectively collaborated with customers in promptly resolving issues
to their satisfaction
Coordinated user acceptance and certification tests, and assisted
customers with creation of their test plan documents, which
streamlined successful test case execution
. Frequently requested to participate in projects by customers
. Acted as customer liaison, obtaining customer requirements, and
effectively presenting them to the development team for implementation
. Designed and prepared marketing brochures for programs and events
. Counseled patients, providing valuable information and resources
. Processed orders, and provided order status updates to customers
. Processed credit card payments
. Created invoices and purchase orders
Analysis and Documentation
. Prepared and edited $19.25 billion government contract proposal.
Contract was awarded.
. Successfully performed analysis for new projects, participated in
brainstorming sessions, and prepared time and cost estimates
. Created detailed system requirement documentation, aimed at an
audience of analysts, developers, testers, project managers, and upper
management
. Maintained system website, providing a common document repository that
could be accessed easily by my team and others
. Co-authored and maintained a MS Word System Profile document,
providing all necessary information about the provisioning system I
supported
. Created Monthly Sales Report spreadsheet
. Created Commissions Report spreadsheet
. Created and maintained Licensee Contract Payment Schedule spreadsheet
Team Work
. Mentored new personnel, to ease transition into the work group
. Led team meetings, to introduce new projects and determine time and
cost estimates
. Aided testers in executing their test cases
. Facilitated various meetings with customer, team members, and
interfacing systems
. Supported numerous client programs
. Researched and provided leads to sales people
. Presented new sales people with ordering methods and procedures
overview
PROFESSIONAL EXPERIENCE:
JNJ Greens, LLC, Red Bank, NJ
DBA Golf Greens "Fore" U
Director - Internal Operations
Bookkeeper, Office Manager
National Multiple Sclerosis Society, Oakhurst, NJ
Coordinator of Programs and Client Services
Volunteer Coordinator
Barbara Davis Employment Services
Admin Assistant, National Multiple Sclerosis Society, Oakhurst, NJ
(temporary assignment, resulting in hire)
NCS Technologies, Piscataway, NJ
Government Proposal Editor for Sensor Technologies, Red Bank, NJ
(temporary assignment)
IBM Global Services, Middletown, NJ (AT&T Account)
IT Specialist (Business Planner) - AT&T Provisioning Systems
AT&T Business Global Markets, Middletown, NJ
Business Planner, Provisioning Systems
Systems Analyst, Message Processing System
Data Analyst, Tables Administration
Staff Supervisor
Senior Records Clerk
Education and Training:
Business Management, Brookdale Community College, Lincroft, NJ
Secretarial Certification, Katharine Gibbs School, Montclair, NJ
Various Corporate Sponsored Training
References furnished upon request.
Contact this candidate