Customer Service Quality Control

Jackson Cheng-Han Yeh

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**** ******** **** ********* ********* 70715

919-***-**** ************@*****.***

OBJECTIVE

Seeking a position in a manufacturing corporation that will challenge

and enhance my experience, knowledge, and skills. Willing to travel

and/or relocate.

QUALIFICATION SUMMARY

Experience includes engineering, manufacturing, quality control,

profitability analysis, customer service, distribution, management,

and supervision.

EDUCATION

North Carolina State University, Raleigh, NC

B.S. Chemical Engineering,

B.A. Chemistry

GPA: 2.922/4.00

E.I.T. certification

COURSES

Transport Process I, II, Chemical Process Thermodynamics, Chemical

Engineering Lab, Process System Analysis and Control, Design and

Analysis of Chemical Reaction, Organic Chemistry I, II, Inorganic

Chemistry, Physical Chemistry, Polymer Science, Biochemistry.

PROJECTS

Machine Yield Rate Improvement: Perform the troubleshooting skill and

analysis the production

abnormality. Set up SOP by using illustration and case study to

provide the finest process.

EXPERIENCE

Formosa Plastics Corporation, USA, Nan Ya PVC Flexible Film Plant,

Batchelor, LA

Process Control Engineer

March 2009-Present

. Manage the ISO 9001 program, providing training and support to all

areas of the plant to assure compliance

. Coordinated pre-production process including revision of formula

sheet, production information and instruction card, standard color

sample, and quality control points, SOP set up and review,

. Assignment of optimum machine and scheduling adjustment, evaluation of

subcontractor. Supervised and coordinated production process

including: modification of SOP,

. Inspection of raw materials, weighting system check, quality

inspection and pre-shipment quality confirmation, minimization and

usage of recycle and scrap material.

. Performed production abnormality resolution including process

troubleshooting, development of countermeasures and improvement.

Provide the technical training to help operators reach the target.

. Performance discrepancy analysis, investigation of non-production

time.

LANGUAGES SKILL

Native in Chinese (Mandarin)

Fluent in English

COMPUTER SKILL

Programming - Mat Lab, Maple

Word Processors - Microsoft Word for Windows, PowerPoint,

HONORS

Dean's List (Fall 2005, Spring 2006)

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