Customer Service Accounts
Resume:
P.O.Box ******
Denver CO ***** Phone
303-***-**** x318
MeshelJones16@yah
oo.com
Michelle Jones
Objective I offer a background in financial services,
particularly in the areas of customer service,
processing and information.
Education Speech Communications
Course work of studies consisted of speech
communications with an emphasis in broadcasting and
with a minor in history
Employment 12/2008-1/2009 Teletech@home
Denver CO
Switchboard Operator
Answered and Transferred customers to correct
departments for 1888 Best Buy
Asked questions to ensure what department customer
actually needed
This was a work at home seasonal holiday job
07/2007- 08/2008 The Job Store
Staffing Denver CO
Trust Processor I ( Fiserv Investment Support
Services/Lipper Analytical Services
Treasury Operations-deposit processing/Data
Collecter
( Lipper) Called various investment firms inquiring
about surveys
Ensuring that we would receive composition data by
deadline
Used different means to collect data, such as email,
phone
(Fiserv) Picked up mail and sorted mail
Processed and deposited checks for various IRA
accounts
Scanned documents
Indexed scanned documents
Posted and deposited checks to consumer accounts
10/2003-11/2006 US Bank
Denver CO
Personal Banker III
Responsible for the day to day business of receiving
and handling incoming calls for US Bank 24 hour
banking
Primary duties include giving information to
customers about their individual accounts.
(researches, requests,)
Serviced customers accounts per their request, and
what was needed for their accounts
Accounts that were serviced were CD/ IRA accounts,
loans/lines of credit, business accounts, and car
leases
Performed address changes per customer request
Assisted with internal question queue
09/1999-12/2001 Metropolitan State College
Denver CO
Financial Aid Advisor
Advised Students about their financial aid accounts
Received paperwork to complete and process on
student accounts
Informed students on what was needed to complete
their accounts
Skills Proficient in MS Word, Excel, FrontPage, and Outlook
express Basic Expert in numeric data-entry with
10,000 keystrokes 10,000 in Alpha-numeric.
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