Human Resources Customer Service
Resume:
Ilene Koller, PHR
Altamonte Springs, Florida 32701
***********@*********.***
SUMMARY
High energy individual with diverse human resources, employee relations,
and training experience. Ability to adapt to rapidly changing
environments. Designed, developed, and delivered quality customer service
and training classes. Participated in recruitment of 1000 Sprint
employees, on boarding, employee relations, and new employee orientation
process for 450 employees annually. Coached with action plans and
supervised classroom participants. Worked effectively within a team
environment. Extensive computer skills.
Human Resources and Training Experience
< 10 years experience in Human Resources. 7 years was in Training and
Development and 3 years as a HR Generalist.
< Ensured compliance with state and federal guidelines such as human
resources rules, regulations and policies such as ADA, FMLA, Fair
Labor Standards, EEO, workers compensation, and labor contracts.
< Provided comprehensive overview for new employees on available
benefits.
< Reviewed resumes for open requisitions, phone screens, interviewed,
and hired employees.
< Completed over 10 years of investigations to include: Ex: sexual
harassment, discrimination, and fraud investigations.
< Succeeded in working with people in establishing objectives and action
plans to produce expected results.
< Read, interpreted and enforced Florida State Laws, federal and state
laws governing employee relations.
< Provided assistance, expertise, and support services of Employee
Relations upon request to over 100 office managers located in
different work locations in Florida to achieve the business strategy.
< Worked and communicated effectively with people through written and
oral communication towards the achievement of strategic goals of the
organization.
< Used public speaking skills effectively for give presentations.
< Participated in employee relations and the disciplinary process.
< Delivered Gallup Presentations and Employee Satisfaction Survey.
< Facilitated over 25 corporate education classes within classroom
setting and performed classroom testing to evaluate progress of new
employees.
< Worked on Unemployment Claims and conducted hearings.
General Business Operations
< Generated detailed reports for million dollar company. Reports
monitored new hire attrition and new hire completion.
< Managed comprehensive partnership between SCC and Sprint to expand IT
knowledge of specialists. Increased knowledge improved employee
knowledge and retention to subscribers.
Ilene Koller, PHR (Page Two)
PROFESSIONAL EXPERIENCE
Adventist Healthcare System, Maitland, Florida 2007 - Present
HR Generalist : FPMG
Human Resources : Florida Hospital
"2008 Role Model of Excellence Award"
Sprint PCS, Altamonte Springs, Florida Summer of 2007
Internship in Human Resources
Florida Heart Group, Orlando, Florida 2006 - 2007
Human Resources /Secretary
Sprint PCS, Altamonte Springs, Florida 1999 - 2005
Trainer
EDUCATION
Rollins College, Winter Park, Florida
Masters, of Human Resources
Bachelor of Arts Degree, Organizational Behavior
University of Central Florida, Orlando, Florida
PHR Class
PHR certified
PROFESSIONAL ACTIVITY
Member of Society for Human Resources Management
Member of Central Florida Human Resources Association
HR Florida Review, Published article "Employee Engagement", Winter 2009
HR Florida Review, Published article "Workforce Readiness", Fall 2009
Member of Toastmasters International: Vice President of Membership
Member of the Good Network
Volunteer Board Member of JFS: Human Resources Contact
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