Engineer Management
Resume:
Cedar Park, TX 78613
abmgo9@r.postjobfree.com
James Smith
Summary Professional with over ten years experience in
progressively responsible product and support management
positions. Developed, implemented and managed critical
projects and areas for several multi million dollar
corporations.
Business
Skills Results-oriented and dedicated professional with
extensive experience in technical management, account
development, and consulting. Ability to supervise
others, leading by example and motivating others
resulting in increased productivity. Manage to take
complex instructions and make them "user friendly."
Display strong communication skills, both verbally and in
writing. Well-developed organizational and time
management abilities with success in meeting deadlines in
fast paced environments. Serve a wide range of customers
in a variety of industries.
Feb 2008- Present ClickForensics
Manager Client Services Implementation
Manage Client Implementation Projects Teams
Plan, deliver and implement small to large new client
implementation projects for a diverse client base
including multiple verticals and sales volumes
Review and status of milestone and task deliverables for
all stages of the project including kickoff, requirements
analysis, custom development, SQA audits, and push to
production
Provide training sessions utilizing a variety of formats,
including face-to-face classroom, hands on, conference
calls, and one-on-one settings
Provide technical consulting and support for application
configuration including developing SQL server
implementation scripts, debugging and development of
regular expressions for data parsing, automation scripts
for data delivery, and application tuning
Provide technical consulting for web server log file
configuration, acquisition and data mining.
Troubleshoot and degugging C# applications
Manage the relationship between different departments and
multiple stakeholders
Manage Pre-Sales Engineering POC Teams
Primary technical contact for pre-sales activities
including Proof Of Concept Projects, product
demonstrations, and ROI/Benchmark client testing
Delivery of ongoing feedback and strategy to Product
Management concerning prospect interaction, product
issues, implementation and market trends
Work with Product Management and Development to
prioritize customer enhancement requests and contribute
to product road map planning
Help identify and qualify opportunities based on
technical requirements and value proposition
Provide Sales and product training to internal and
external customers
Aug 2007- Feb 2008 MDTotco (Contract)
SC Project Technician
Project technician for a full life cycle implementation
of a call tracking system CRM tool
Review and status of milestone and task deliverables for
multiple tasks and phases of the internal and third party
development cycle, as well as the production cycle
Testing and debugging of product interfaces with third
party systems
Provided On-site or remote internal client training and
installations as needed
2006-2007 Coremetrics
Production Control Business/Systems Analyst
Project lead for multiple Web Analytics Services
production upgrades and client implementations
Primary Liaison for Account Team, Development and
Operations for full product lifecycle from Inception use
cases with general requirements, technical requirements
and actual push to Production
Project Lead for a new implementation of UML best
practices for
Requirements Analysis and Object Oriented Analysis of
Java and .NET based customer facing applications to
support an ASP web services model
Host JAD sessions to determine computing resource
technical requirements, such as Web Servers, networking,
storage arrays, and Oracle Database Servers to support a
hosted environment
Project Lead for developing and implementing a Change
Control framework including SLAs, OLAs, and all
supporting procedures and documentation based on ITIL
Standards for Change and Incident.
Developed and implemented a reporting framework using
Crystal Reports, SQL, and PL/SQL scripts and packages.
Project Lead for transitioning from a paper Change
Control framework to a new implementation of FrontRange
ITSM CRM Software including customer requirements
analysis, user cases, and feasibility studies, and
integrating with the Development, Operations, and Client
Services teams
2003-2006 Varco/MDTotco Drilling
Equipment
Lead Support Engineer / Associate Software Engineer
Designed and implemented a client cross functional
Engineering Help Desk including technical requirements,
SLAs, and infrastructure setup to support an Enterprise
Software application to oil rigs.
Support Drillwell Website based on a .net web services
platform.
Assist with hiring, training, scheduling and performance
evaluation of Support Engineer team.
Oversee communications with Support Engineer Team and QA
Team to provide assistance in replicating bugs and
providing software test scripts, including function
testing and load testing.
Remotely troubleshoot rig software customization,
satellite communication issues and rig local area network
issues.
Provide technical software consulting for the rigs to
optimize performance control system settings.
Designed and implemented a Software Knowledge Base and a
RigSense Support Library Database with problem statements
and resolutions.
Test and rollout emergency patches and upgrades as
necessary.
Primary contact for multiple client's Vice Presidents as
well as report and presentation generation for all levels
of management.
2001-2003 Advanced Micro Devices
(Various Contract with Volt)
Production Planning Administrator
Communicate with Planning Management to schedule upgrades
and downgrades of priority lots in the manufacturing
process.
Research and gather data of lot histories and multiple
process flows to achieve efficient movement of priority
lots.
Communicate with Module Management to identify and solve
constraint issues that inhibit production of priority
lots.
Perform routine and complex Workstream and Sleuth
programming functions.
Troubleshoot product issues with the use of in-plant
tracking systems and software.
Provide first level technical support of Workstream and
UNIX tracking applications to all levels of Management
Education Southwest Texas State University B.B.A Management
Technical Operating Systems: Multi-Platform troubleshooting
Experience experience (MS-Dos, Win 3.1,
Win95/98, NT4.0, Win2K, Server, WinXP, Win2003 Server,
Linux)
Database Applications: Oracle 8.1.4, 9i, 10g, MS SQL
Server 7, 2000, 2005, 2008 Enterprise Manager, Management
Studio, SQL Developer, SQL Navigator
Web Application Services: Working knowledge of Java,
J2EE, and .net platforms. Troubleshooting/Installation
experience with IIS 4.0, 5.0, Apache log configuration
and modules
Programming Languages: Visual Basic, COBOL, SQL, PLSQL,
Step7
Utilities: What's Up Gold, Pro, Radmin Client/Server,
Serv-U Administrator, Salesforce.com, Remedy, ITSM,
NetIQ, Ghost 2003, 9, Veritas 8.6, Parature, Jira,
Certifications
Protocols: FTP, SFTP, FTPS, SCP, SOAP
Networking: Cisco/LinkSys Routers and Access Points.
Direcway and Realtime
Satellite Systems
A+ Certified Computer Technician Cyber Tex Austin, TX
(Sep 2002)
Certified PLC Programmer (Programmable Logic Controllers)
VTEC Houston,TX (Feb 2003)
FrontRange Foundation Certified Administrator Dublin,CA
(Sep 2006)
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