Customer Service Sales

Vani Polishetty

Cell:425-***-****

****.**********@*****.***

_______________________________________________________________________

Objective:

Seeking opportunity in customer service where my experience can be utilized

and further developed.

Summary:

Over 7 years of experience working in call center sales and customer

service. Customer-focused sales professional with strong in-bound and out-

bound call center experience for leading communications, mortgage,

satellite service and banking related companies. Skills include a

demonstrated competency in Microsoft Office applications, keyboarding

proficiency and use of automated underwriting systems. Articulate with

excellent verbal and written communication skills.

Professional Experience:

NACA Charlotte-North Carolina March 2010 - June 2010

Mortgage Specialist

. Worked with NACA as a Home Save Counselor to restructure mortgages for

at risk-homeowners.

. Learned various homebuyer programs as each lender has its own niche,

matched customer with program based on their financial situation.

. Processed third party verifications of employment, rent, mortgage,

deposits, ordered credit supplements for disputes including judgments

and bankruptcies.

. Updated mortgagee clause on Homeowners Insurance policies, Order flood

certification, processed internal and external payoffs for old

mortgages and lines of credit.

. Reviewed and arranged file in proper stacking order prior to

submitting to the Servicing.

. Process VA, FHA, and conventional loans; clear conditions run Fannie

Mae and Freddie Mac findings.

. Pulled credit to label their debts and mortgages.

. Great experience in banking and lending environment with solid

knowledge of residential mortgage lending and good knowledge of the

local market and regulations.

. Excellent organizational skills and great ability to multi-task.

. Excellent math, analytical and time management skills.

. Excellent written, verbal and listening skills.

. Highly motivated and driven to succeed.

Macy's Charlotte-North Carolina July 2009 - April 2010.

Sales Representative

. Worked with Macy's as a Store associate in retail sales and customer

service environments.

. Maintain excellent customer service skills and a proven record as a

top sales performer.

. Skilled in areas of order processing, inventory control, and cashier

management.

. Hardworking, energetic, and reliable; recognized for assuming

additional responsibilities.

. Excellent problem solver with strong sales analysis and reporting

skills.

. Sold branded fragrances to the customers, exceeding daily quotas on an

average of 15.

. Interfaced with Vendors concerning pricing, availability, damaged

product, buy-backs and special orders.

. Achieved status as one of 10 top sales performers in the Store.

. Managed cashiering activities in areas of purchasing, returns, and

exchanges, and enforced store policies.

GE Consumer Finance, Hyderabad - India

Nov 2005 - Dec 2008

Process Developer

. Provided excellent customer service for various different credit card

clients in the US and Canada

. Provide effective and timely resolutions to a range of customer

inquiries.

. Strive for one-call resolution of customer issues.

. Complete ongoing training to stay abreast of product, service and

policy changes.

. Strike a positive and cooperative tone with both customers and

coworkers.

. Demonstrate best judgment in the disbursement of adjustments and

credits.

Increase the customer experience.

. By providing information on new products, rate plans, and services

through up selling opportunities.

. Trained new agents on the floor

. Handle more than 20 different clients and I was a subject matter

expert.

. Received certificates from different clients for customer centric

attitude.

Out bound Call Center Customer Service Representative:

AEGIS, Hyderabad - India

Nov 2004 - Oct 2005

. Sold satellite services and Bell South Communications to the customers

with exceeding sales goals every day.

. Handled a high influx of inbound calls within a dynamic call center

environment.

Managed multiple priorities and maintained effective results in a

quota driven workplace.

. Assisted wireless cell phone customers with items such as adding

minutes and troubleshooting.

. Responded to customer inquiries and requests and resolved issues

efficiently and professionally.

. Exercised strong interpersonal communication skills with customers and

department personnel.

. Accepted assignments with an open, cooperative, positive and team-

oriented attitude.

. Utilized multiple call center support applications.

. Efficiently assisted customers and agents.

Out bound Call Center Customer Service Representative:

Swift Solutions, Hyderabad - India

Nov 2002 - Nov 2004

. Pre-qualified borrowers for home loan refinances and also closed

equity lines of credits.

. Exercised strong interpersonal communication skills with customers and

department personnel.

. Accepted assignments with an open, cooperative, positive and team-

oriented attitude.

. Utilized multiple call center support applications and followed loan

guidelines.

. Efficiently assisted customers and agents

. Managed multiple priorities and maintained effective results in a

quota driven workplace.

. Assisted Home owners with refinance payment plans within their budget.

. Responded to customer inquiries, requests and resolved issues

efficiently and professionally.

Education Qualifications:

Attending Bachelors Degree Ambedkar University

(India.)

High School Railway

Junior College (India).

Contact this candidate