Technician Service
Resume:
David S. Tuday
Woodstock, GA *0189
*******@*******.***
OBJECTIVE:
To utilize my skill sets and training to help and provide technical
support for a progressive and growing company with a client base that
requires fast resolution for daily operations, as well as allowing
self growth within such company.
SKILLS:
A+ certification, HP APS certifications (laptops, desktops, servers,
printers, and plotters), Dell certifications, IBM certifications,
fifteen years of experience in warranty repair for HP/Compaq and Dell,
familiar with customer interaction in warranty issues, and have good
working knowledge of diagnostics and troubleshooting in a support
environment. Additional certifications include Xerox, Fujitsu, and
Kodak.
EXPERIENCE:
CVS PHARMACIES, INC.
November 2007 to October 2009
Chattanooga, Tennessee
Field Services Technician
Duties involved the day to day operations of 46 CVS Stores in the
Chattanooga/N Georgia area wherein all technical support was
provided for all technical aspects of the daily operations of each
store in the district. This included but was not limited to cash
registers, pharmacy workstations, drive thru areas, telephones and
telephone equipment, 66 blocks, servers, handheld devices, printers,
fax machines, scanners, wireless and RF devices, and all cabling
throughout the store. Other responsibilities included the setup and
relocation of new stores.
BANKTEC
August 2006 to September 2007
Norcross, Georgia
Field Service Technician
Duties involved primarily warranty support for Dell throughout the
state of Georgia. Support included the complete line of Dell business
line of desktops, laptops, servers, and printers.
NORTHROP GRUMMAN
September 2005 to July 2006
Atlanta, Georgia
Field Service Technician
Duties involved primarily warranty support for HP throughout the state
of Georgia. Support included the complete HP line of business
desktops, laptops, printers, plotters, and high end servers. Performed
as the lead technician for Towers-Perrin and BP contracts, and as the
backup technician for Budweiser contract. Other responsibilities
included responding to high priority calls for HP requiring a four
hour response/fix, occasional support for a contract with Goodyear,
and POS support with several restaurant chains.
PROSYS INFORMATION SYSTEMS
January 2001 to July 2005
Norcross, Georgia
Field Service Technician
Duties involved primarily warranty support for HP/Compaq throughout
the state of Georgia. This included the complete HP/Compaq line of
business desktops, laptops, printers, and high end servers. Other
responsibilities included responding to calls from various contract
customers such as Coca-Cola, Cingular, Georgia Power, Lockheed Martin,
AT&T, Hewlett Packard, Aflac, King & Spalding LLP, Dekalb County
Schools, Cobb County Schools, UPS, and Georgia State Government.
POWERTEL
June 2000 to November 2000
Atlanta, Georgia
Service Technician
Duties involved the setting up of kiosks at various satellite Powertel
locations and getting them linked up within Powertel's network,
including POS capabilities. This was a contract position.
INACOM/ VANSTAR
February 1996 to June 2000
Atlanta, Georgia
Field Service Technician
Duties involved warranty support for Compaq, HP, Sony, AST, Toshiba,
Lexmark, Tektronix, and IBM throughout the state of Georgia. This
included business desktop, laptop, printer, and server hardware.
Responded to contract calls for Coca-Cola, Georgia State Government,
Dobbins AFB, and Hewlett Packard. Other responsibilities included
support of POS equipment for a contract with Micros in the Atlanta
Hartsfield International Airport and building racks and servers for
Lockheed Martin at Dobbins AFB.
INTELLECT COMPUTER SERVICES
April 1994 to January 1996
Marietta, Georgia
Parts Manager
Duties included the daily ordering of parts and equipment, maintaining
inventory, and the daily shipping and receiving activities involving
the warehouse.
U.S ARMY
August 1990 to December 1993
Tactical Satellite Microwave Repair
Duties involved the repair and maintenance of satellite communication
equipment in a tactical environment overseas. Other responsibilities
included the regular daily routine and training in the U.S. Army.
REFERENCES:
Available upon request.
Contact this candidate