Software Maintenance

Jason D. Poinson

**** ******* ****** ***# **

Bronx, NY 10463

Telephone: 917-***-****

E-mail: ********@*****.***

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Education

Bachelor of Arts

State University of New York at Albany (Albany, NY)

Graduated December 2006

Major: Information Science

Professional Certificates

Certificate in Web Development

New York University (New York, NY)

December 2007

Work Experience

November 2007 - Present

New York City Department of Finance

Computer Service Technician

. Install, repair, or replace hardware such as hard drives, keyboards,

mice, memory (RAM), printers, scanners, and other devices and

peripherals.

. Monitor operational performance of systems and Network

. Troubleshoot hardware and software and provide timely solutions

. Insure Network security is up to date and functioning

. Perform necessary upgrades and maintenance of Network

. Respond to user problems, questions and concerns.

. Train users on computer hardware and software.

. Configure and maintain communication devices such as Blackberry

devices and laptops, phones, walkie-talkie, etc.

January 2005 - August 2006

Guaranteed Home Mortgage Company (Bronxville, NY)

Technical Support

. Installed hardware, operating system software, and application

software on workstations

. Configured and installed various hardware (hard drives, disk drives,

scanners, monitors, printers, etc.)

. Performed maintenance of computers and peripheral equipment,

identifying problems and providing appropriate solutions

. Wired and Networked location for wireless and LAN use for internet

access

. Maintenance of network, security and backup

. Research and purchase computer, network and other electronic office

equipment hardware/software.

June 2002 - September 2002

National Voter Outreach (Albany, NY)

Campaign Assistant

. Assisted in campaign organization and promotion for various candidates

. Compose event-related letters and memoranda.

. Registered citizens to vote within the Capitol District

June 2001 - March 2002

NYC Economic Development Corporation (New York, NY)

Computer Helpdesk Technician

. Operated computer help desk providing telephone/email support to over

500 users, assisting problems and solutions

. Installed hardware, operating system software, and application

software on workstations

. Performed maintenance of computers and peripheral equipment,

identifying problems and providing appropriate solutions

. Logged call data into ticketing system to ensure timely and accurate

resolution

June 2000 - September 2000

NYC Economic Development Corporation (New York, NY)

Junior Accountant

. Assisted in reconciliation of budget

. Posted entries to General Ledger

. Facilitated large transactions between clients and financial

institutions

Computer Skills

Operating Platforms: Windows Vista, XP, 2000, NT, Mac OSX Tiger, Panther

Programming Skills: HTML, XML, CSS, PHP, MySQL, and JavaScript.

Software: Active Directory, Remedy, Microsoft Office (Word, Excel,

PowerPoint, VIsio), Macromedia Dreamweaver, Adobe Photoshop CS, Adobe Image

Ready CS, Adobe Illustrator CS, Ghost, Norton Antivirus, Omnigraffle

Professional, Mozilla Firefox, Internet Explorer, Safari.

Email Clients: Microsoft Outlook

References

Available upon request

Contact this candidate