Customer Service Sales
Resume:
Christopher M. Boseak
The Colony, TX 75056
*******@*****.***
OBJECTIVE
Obtain a position in the field of Information Technology that will use my
existing knowledge and skills, while allowing me to continue to grow and
develop.
SKILLS PROFILE
* Knowledge of Java programming language.
* Extensive knowledge of Network systems and setups.
* Skilled in customer account management.
* Strong computer skills.
* Three years experience in retail sales, including purchasing, inventory
management and advertising.
* Skilled in developing successful sales promotions.
* Experienced in training sales staff.
EMPLOYMENT HISTORY
In-Store Technician, Best Buy, The Colony, TX (2009 - Present)
* repairing PC's, as well as performing upgrades, diagnostics, and setup.
* providing a detailed technical education to end users and customers.
* Performing technical services both at a customers home and at a retail
location.
Technical Support Engineer, TAG Support Company, North Lauderdale, FL (2008
- 2009)
* Provide customer service for HughesNet satellite internet services.
* Provide technical support for Best Buy / Geek Squad clients
* Helping Customers install product and troubleshoot problems, logging all
customer problems and feedback in CRM.
* Use Remote Desktop support to assist clients in software installation,
and computer troubleshooting.
Assistant Manager, Abercrombie And Fitch, Troy, MI/Aventura, FL (2008 -
2008)
* Manage, train, and develop associates in a fast paced retail atmosphere
* Maintain and manage sales presentations of Merchandise.
* Provide customer service in a fast paced retail atmosphere.
* Maintain and restock inventory.
Computer Support Technician, United Parcel Service, East Lansing, MI (2006
- 2007)
* Supported internal network and desktops
* Installed and trained UPS shipping software / systems
* Supported customers via telephone, remote, and onsite
* Helped create inventory control software
Fire Fighter, United States Air Force Reserve, Selfridge ANG, MI (2006 -
2008)
* Responsible for fire suppression activities.
* Performed fire inspections as directed by fire marshal.
* Performed fire safety classes to varied audiences.
EDUCATION
Michigan State University, East Lansing, Michigan
* Bachelor of Science
* Major: Computer Science
* Minor: Finance
COMPUTER SKILLS
* Operating systems: Microsoft Windows Server 2000/2003, Windows XP,
Windows Vista, Windows NT Server, Windows 9x, Redhat Linux, Mandrake Linux,
MS DOS
* Networks and Protocols: TCP/IP, Ethernet, HTTP, SNMP, SMTP, POP3, DNS,
DHCP, PPP, IPSec, L2TP, EAP, MS-CHAP v1 & v2, RDP.
* Networking Products: Hubs, switches (managed and
unmanaged) CSU/DSU's, DSL Modems, Cisco Routers, Cisco
Switches, VPN Concentrators, and all network interface cards.
Contact this candidate