Administrative Assistant Customer Service
Resume:
Vicki Carolyn Ruhe
Objective: Alexandria, VA 22304
Seeking employment in the Administrative Field
*************@***.*** 571-***-****
Experience:
Administrative Assistant April 2008 - Present
Columbia Lighthouse for the Blind - Riverdale, MD
. Administrative Technology Consultant, Trainer and Administrative
Assistant for the Director of Assistive Technology.
. Instructor and technical writer for all Microsoft Office classes.
. Responsibilities include maintenance of desktop and laptop computers, and
installation of all software for the visually impaired and blind
community.
Executive Assistant Feb. 2006 - Jan. 2008
Ehlert-Bryan. Inc. - McLean, VA
. Provided administrative support to VP of Quality Engineering.
. Managed meeting appointments and business calls, email, prepared
presentation materials and staff meeting agendas, published minutes and
followed up on delegated action items.
. Tracked functional budgets and highlighted issues to help resolve
auditing and accounting problems.
. Led team of departmental administrative assistants in the design and
implementation of organization off-site meetings, luncheons and team
building activities greatly boosting organizational morale.
. Increased productivity of managers and engineers by preparing charts,
graphs, weekly reports and technical diagrams, as well as provided
regular and consistent reports to meet their project needs.
. Managed project timelines and schedules using MS Project to ensure
optimal resource planning and on-time delivery of projects.
Legal Assistant October 2004 - Dec. 2005
Kasimer & Annino, P.C. - Falls Church, VA
. Legal Assistant for a small civil litigation firm.
. Administrative responsibilities included creation/editing legal documents
to submit for court filings.
. Paralegal work included preparing case pleading files, bates stamping and
Westlaw research.
. Office manager responsibilities included client communications,
maintenance of all checking accounts, attorney files and management of
firm law library.
Business and Technology Education Teacher Jan. 1998 -June 2004
Aug. 1990 - June 1993
Fairfax County Schools
. High School Business Information and Technology Teacher with
concentration in desktop publishing and Microsoft computer applications
for over ten years. (Herndon HS and Centreville HS)
. Extensive Desktop Publishing design and graphics experience using
numerous programs such as Adobe PageMaker, MS Office Professional, the
Internet, and Web Page Development using MS FrontPage.
. Cooperative Office Education (COE) Program Director and Department Chair.
PC Instructor and Courseware Developer Jan. 1994 - Dec. 1997
Long and Foster Real Estate, Inc. - Fairfax, VA
. PC Software Instructor for Real Estate Agents in headquarters and field
offices.
. Developed curriculum and training manuals for new computer classes.
. Responsible for revenue and maintenance of 26 desktop and laptop
computers as well as marketed training program to agents and headquarters
staff.
. Courses trained included: MS Office 95, Introduction to the Personal
Computer, Real Estate specific software, Adobe PrintShop, Internet Basics
and Multimedia Technology.
Administrative Assistant III May 1987 - June 1990
Planning Research Corporation (PRC) - McLean, VA
. Administrative Assistant for the Director of Customer Service for the
largest provider of real estate multiple listing services (MLS) in the
U.S.
. Managed customer subscription roster, customer request database, and
requisition tracking system. Supported 9 regional offices with over
100 personnel.
Education:
George Mason University, Fairfax, VA
Educational Technology Masters Program - May 1999-2001 GPA 4.0
James Madison University, Harrisonburg, VA
B.S. in Business Education - May 1987 GPA 3.6
Minor Degree in Secretarial Administration
Virginia Teaching Certificate with concentration in General
Business/Computer Technology.
School Activities: Member Phi Beta Lambda, officer 1986-1987.
Assistant to Director of Student Activities, 1985-1987.
Contact this candidate