Management Software

TH ODORE DIBAM

*, ***** **

Greenville, SC *****

Cell: 404-***-**** .E-mail: abmgik@r.postjobfree.com

EXPERIENCE

**/**** - **/****/ **/2009 - Present Bayiha Technology

Colonial Heights, VA

(Bayiha Technology is a system integrator) Service Manager &

Lead Technician

Managed technicians who diagnosed repaired and upgraded computer equipment.

Provided remote assistance to staff while working out of the country.

Recommended appropriate solutions, and provided purchase advice. Built

custom computers and servers for individuals and businesses. Identified and

removed viruses and installed and/or updated virus protection and Spam

filters. When appropriate, educated personal computer users about "best

practices" for safe computing and machine maintenance.

10/2008- 04/2009 WellPoint Inc.

Richmond, VA

(WellPoint, Inc. is a health insurance company) Help Desk Analyst

II

Serve as a point of contact for IT issues. Maintain an in-depth knowledge

of problem and ticket-tracking tools and processes. Serve as a customer

advocate and provides end-end follow through. Communicate technical issues

with non-technical customers.

. Deploy software as appropriate for a user; determine if the licensing

and approvals are in place; ensure prerequisites are in place and that

the software push was successful; troubleshoot failed deploys and

maintain advanced knowledge of software delivery tool and the desktop

standards.

. Perform application troubleshooting, identifying errors, trends and

reoccurring issues.

. Install software; repair desktop configurations where appropriate; and

record all IT requests.

10/2007- 3/2008 IBM Canada Ltd.

Toronto, Canada

(IBM Canada Ltd. provided help desk for clients) Bi-lingual

technical support

Front line support for: TD Bank; TD Waterhouse; and Corporate accounts in a

bilingual queue. Resolved an average of 85% first call problems, escalated

and followed up with the second level support an average of 12% of the

tickets using Tivoli and Remedy.

. Supported several platforms: HOST, Active Directory,CITRIX &

METAFRAME.

. Provided "HOW TO" support for: Lotus Notes, MS Outlook, Outlook

Express, Lotus Organizer, & MAINFRAME; Employed remote access using

VPN, RAS; Remoted to the client's Windows machines and solved

different 1st level desktop issues.

. Installed drivers for devices such as scanner, printers, internal

Cards (sound cards, modem cards, LAN cards, Video Cards ...etc) and

performed troubleshooting as required.

. Networked LAN Cards, defined protocols, added IP Addresses and

troubleshooted PCs operated under Windows XP.

05/2006 - 10/2006 Beta Tech (now Centura College)

Richmond, VA

(Beta Tech is a private technical college) Adjunct Instructor

Responsible in the Computer Networking Department for teaching Operating

Systems (Windows XP), Office XP(MS Word, MS Excel, MS Access and MS

PowerPoint) to adult students seeking Associates of Arts degrees.

04/2001 - 01/2002 One Source at Tuskegee University

Tuskegee, AL

(OneSource is a facility management company) Computer Analyst

Oversaw network connectivity, implementation, integration and

troubleshooting of servers for facilities management contractor at private

university. Updated and repaired software database (Maximo) used for

inventory control, payroll and work order management. Trained users on

Maximo software and resolved user problems with Microsoft Office Suite

Software. Served as departmental liaison to University's Network Services

Office.

TH ODORE DIBAM

Page 2

EXPERIENCE cont'd.

07/2000 - Present The African Investment Group (AIG)

Atlanta, GA & Colonial Heights, VA

(AIG is a trade management company) Consultant

Provide strategic planning services to small American firms seeking trade

opportunities with business and governmental entities in Cameroon, Central

Africa. Provide commodity sourcing services for African clients.

01/2000 - 04/2000 Dunco, Inc.

Atlanta, GA

(Dunco Inc is a construction company) Project Administrator

Developed database on past projects of demolition contractor to determine

specific material and labor requirements. Prepared estimates for

preparation of competitive bids in both the public and private sector and

for management purposes. Reviewed Invitations for Bid to identify most

profitable projects for the firm.

02/1999 -12/1999 Serta Inc.

Montreal, Canada

(Serta Inc. is a leading mattress manufacturer) Quality Control

Supervisor

Responsible for implementing a new "Just-in-Time" cost and time control

system. Supervised production for conformance to factory's quality

standards

EDUCATION

University of Montreal, School of Advanced Business Studies, and Management

Montreal, Canada

Bachelor of Science Major - Computer Information Systems;

Minor - Business Information Systems & Economics

Dental Arts Academy of Geneva, Switzerland

Geneva, Switzerland

Two Dental Certificates

Faculte de Medicine Xavier Bichat (Xavier Bichat Faculty of Medicine)

Paris, France

Two years of medical school

TECHNICAL SKILLS

CompTIA A+ Certification - PC Technician; PC/MAC Desktop Support; SPSS;

Maximo - inventory management software; Brio/Hyperion Developer; Microsoft

Office Suite - Word, Access, Excel, PowerPoint, & Outlook; Networking

LANGUAGES

English, French (Fluent)

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