Customer Service Manager

Ronald M. Faulk

***** ****** ***** ****, *********, NC 28226

Phone: 704-***-**** Email: ************@*****.***

Professional Summary

Materials management, procurement, scheduling, shipping/receiving,

inventory control professional focused on achieving objectives through

teamwork and accountability measures. Advanced knowledge of supply chain

trends in manufacturing environment. Problem-solver with a proven track

record of inventory turns, on-time customer service, cost and lead-time

reductions. Experienced in MRP/ERP system implementation and operation.

Recognized project leader and Kaizen team member resolving variance issues,

new line/cell layouts, process and software implementations.

Professional Experience

Superior Essex Inc, Chester, SC (1986-2009)

Multi-national manufacturer, $3 billion dollar distributor of wire and

cable products with 4500 employees world-wide. Serving the

telecommunication and magnet wire markets.

Materials Manager (2002-2009)

. Oversee procurement, shipping, receiving, and production control,

purchasing over $100 million per year in raw materials and shipping on

average 200,000 lbs/day of finished product.

. Resolve quality/delivery issues and collaborate with service providers

in a 24/7 operation supervising three direct and 25 indirect

employees engaged in production scheduling, work-in-process control,

raw material inventories, cycle counting and packaging.

. Achieved on-time customer service level of 99.9% in 2008 through

capacity planning, daily monitoring of individual orders and lead-time

input/output control.

. Increased raw material turns from 62 to 87 in 2008 by reducing surplus

raw materials, smaller lot sizes of incoming raw materials, and

reworking materials to usable widths.

. Collaborated with corporate IT staff and division materials managers

to design new paperless system enabling shift supervisors to schedule

production lines from ERP system.

. Reduced landfill costs by 55% by reducing incoming raw material

packaging and recycling. Reduced amount sent to landfill by an average

of 17.6 tons/month.

. Implemented shop floor reporting system and trained 175

hourly/salaried employees to input data and access reports. Aided in

report designs for production, quality, downtime, and scrap used by

supervisors/managers.

. Safety auditor, in-plant OSHA Sponsorship program. Implemented monthly

safety topics, safe operating procedures through reviews with

operators and material handlers in shipping, packaging and receiving.

. Reduced department headcount by 25% with implementation of cross-

training of receiving personnel.

. Improved operator output by 15% by implementing packaging standards

and enhanced performance evaluation.

Production/Inventory Control Manager (1986-2002)

. Scheduled production floor and supervised three direct reports, raw

material purchases, cycle counts, inventory updates, production

reporting, material/product introductions, capacity planning and

manufacturing accuracy.

. Reduced selected high volume product lead-times by 65% replenishing

specific materials daily.

. Improved cycle count accuracy to 98% inserting tracking procedures for

raw material removal/use from stores.

. Developed capacity planning and a unique scheduling module by

improving production standards accuracy and developing alternate

routings for product mix changes.

. Implemented lean manufacturing techniques using scheduling board,

Kanban cards, reduction in wip inventories, and establishing specific

storage locations for work-in-process inventories.

Education

BA, Business Administration, University of North Carolina at Charlotte

Bachelor of Engineering Technology-Mechanical Engineering, University of

North Carolina at Charlotte

Certifications

CPSM Professional in Supply Management, Institute for Supply Management-

Anticipated completion 12/10

C.P.M. - Institute for Supply Management

Lean Manufacturing Leadership Institute, University of Kentucky

CPIM- American Production and Inventory Control Society

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