Customer Service Engineer
Resume:
Mario Bycinte
Brockton, MA *****
********@*****.***
Objective
Working for a company that enhances my Desktop Support as well as my Networking Administration skills.
Education
Associates in Science Expected,
Bunker Hill Community College June 2009
• Networking Administration and Technology
• Related course work: PC Hardware, Intro to Network, Windows NT Administration, Wireless
Technology, Network Security, Windows Operating System and Linux Administration
Skills & Abilities
• Experience in PC installation, Configuration, Troubleshooting and repair
• Basic understanding of Windows Server 2003 and Active Directory and Network Troubleshooting
• Knowledge of Linux and Security Management
• Knowledge of Windows XP, Vista, and win 7
• Microsoft Office 2003 and 2007
• Effective written and oral communication skills
• Organized and detail-oriented to solve complex problems
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Experience
Bank of America, Boston, MA 1993 -Present
Account Manager
• Manage overdrawn accounts for personal and businesses loans
• Communicate with loan officers and branch managers to resolve overdrawn or fraudulent accounts
• Provide excellent customer service to meet needs
• Trained several new associates
Customer Account Specialists
• Analyze and download customer’s account to create batch for offset and charged off
balances
• Using Image view data information to verify account information and process a credit
or debit
• Process daily deposits
• Processed invoiced and Payments for business and personal accounts
• Ensured accurate data entry on checks amounts
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• VOLUNTEER
• Repair Technician
• Castle Square Tenants Organization, Boston, MA
• Participate in quarterly event to help low income residents solve their computer
problems and learn new program and skills: swap Hard drives, new Operating system and
troubleshooting internet connectivity.
• Help Desk Technician
• INTERNSHIP
• CBE Technology
• Creating clients and contract information’s in the Pbworks database
• Help Desk
• Transferring Customers technical issues to the right engineer
• Reset Password.
• Communicate with Customers and troubleshoot laptop and printers issues
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