Customer Service Technician
Resume:
WANDA M. ACEVEDO
**** ******* ***** **** *******, N.J. 08330
Email ***********@*******.***
SKILLS AND ABILITIES
. Proficient in MS Office, Navision, SAP and AS/400 System.
. Strong organizational skills.
. Experience at working both independently and in a team-oriented.
. Highly effective communication skills / seasoned in customer service
relations.
EMPLOYMENT HISTORY
2/07 8/09 - Pendum LLC. -Westmont, IL
Second-Line Field Engineer / N. E. Parts Coordinator
. Inspected and performed periodic cycle counts on all bins, warehouses
and vehicles throughout region.
. Prepared reports for ordering and re-locating of parts, and bins to
other locations.
. Perform mechanical and electronic repairs on various ATM models within
service zone.
6/05 7/06 -AC Coin & Slot Service Company-Pleasantville, NJ
Service Parts Supervisor/Sales Rep
. Supervised customer service reps and shipper/receivers as it related
to the daily responsibilities.
. Ensured parts shipped out to costumers were within legal compliance of
State and local legalities
. Prepared daily, weekly and monthly reports.
3/01 5/05 - Ballys Casino/ Hotel - Atlantic City, N J
Slot Inventory Controller-Slot Technician
. Prepared purchase and inventory requisitions on AS/400 system.
. Diagnostics of Input / Output peripherals, display devises and other
hardware. Installation and removal of slot machines at various
locations throughout the casino.
2/98 9/00- Mastec North America -Egg Harbor Township, N J
Installation Technician- CATV Quality Control Specialist
. Inspected and monitored work completed by 15 installation technicians
in the field.
. Developed and maintained reports daily for evaluation of completed
work by project coordinators and technicians.
EDUCATION
Atlantic Cape Community College
Social Science 47 credits Completed
Certificates:
. Fundamentals of Supervision & Management
. Slot/Electro Technician
Rockhurst University- Continuing Education Center, INC.
Certificate:
. Warehousing and Inventory Control Management
Atlantic County Technical Institute
Certificate:
. Electrical Technology
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