Customer Service Administrative Assistant

Natoya N. Chung

**** ******* ***, *** * ? Bronx, New York 10469 ? 801-***-**** ?

******.*****@*******.***

Education

Salt Lake Community College; Salt Lake City, Utah

Associate of Science in Business, August 2007.

Argosy University; Los Angeles, CA

Bachelors in Psychology, March 2010.

Summary of Qualifications

. 7 years clerical and administrative experience.

. Proficient in Microsoft software (Word, Excel, Outlook etc),

Internet, and database applications.

. Excellent written and oral communication skills.

. Self-motivated, organizational abilities, strong interpersonal

communication skills and confident in making independent decisions.

. Unrivaled in customer service; give 110% effort to satisfy client

needs.

. Cordial and well-mannered; positive attitude; strong work ethic;

eager to learn and grow.

Employment History

Zions Bank, Salt Lake City, UT

02/10- 07/10

Administrative Assistant III

. Process Commercial loans

. Update foreclosure list of properties that have been sold, BK,

OREO, or postponed

. Schedule Account Executive and Broker meetings and book travel

. Given additional responsibility to maintain funding/closing statements

and ship documents

. Contact "Work out Officers" on status of loans

. Pull flood certificates and Environmental

. Update the borrower's Insurance and create Commitment/CDC letters

. Create flyers on bank owned commercial properties

Merit Property Mgmt, Playa Vista, CA

09/07- 11/09

Admin Assistant/Resident Service Associate

. Answer and assist with incoming calls, greet clients, residents and

guests.

. Answer facility rental, pricing, and availability inquiries

. Activate access control devices for use at The CenterPointe Club

. Responsible for the issuance of Street Parking Permits

. Trained new employees

. Assist the Events and Programs Manager with community events

. Assist with the creation of signage and community calendar

Greenpoint Mortgage, Salt Lake City, UT

12/05-08/07

Loan Processor/Receptionist

. Daily Process of mortgage loans with an average of 30 loans per day

. Responsible for requesting field/desk reviews from Under Writer

. Communicating with Brokers on status of loan applications

. Answers multi-phone lines and cross selling products and services

. Effectively tracking all credit reports for borrowers

. Maintain all ordering of office supplies and filing invoices

Contact this candidate