Manager Service

William F Reinhold

**** ******* ***

St Joseph, MO 64506

contact info:

**********@*****.***

Tel: 816-***-****

Home:816-***-****

Personal Statement:

I am a highly self motivated responsible hardworking and conscientious

manager with over 30 years experience at the dealership levels.

Proven track record of setting and meeting department objectives and

motivating other employees to increase their performance. Known

for the ability to motivate others to raise and meet goals for

themselves. Been very successful in improving department profits and most

of all customer satisfaction. Looking for a position that will utilize my

skills,while allowing me to teach others increasing their value and

strength and furthering my own skill set in a new enviroment.

Professional Experience

Lead Srevice Advisor

(Jan 2013 to present)

Olathe Dodge,Olathe KS

I was asked to return to Olathe Dodge as a lead service advisor and trainer

of a very young and inexperienced service drive. I was asked to train and lead

a very high volume service drive and help improve csi. With this complete we are

now one of the top 2 Chrysler service dept's in the US.

Parts Manager

(Dec-2011 - Dec 2012)

Thoroughbred Ford of Platte City, Platte City,MO

Have added parts to my skill set and have taken the parts department to a

10% increase in profit percentage.Also have increased off the

shelf fill rate from 65% to 79% in the first year while decreasing my

idle stock from 35% to 21%.Really enjoyed the change from service to

parts as I've added the operation of parts to my skill set,but do miss

the interaction with service customers.

Service Advisor

(Feb-2011 - Nov-2011)

Olathe Dodge, Olathe,KS

Service adviser in a large fast paced dealership.Responsible for write

up,warranty and close out to include cashier of the final customer

repair order.Performed all duties such as greeting customer,initial write

up,reviewing recommended repairs with technicians,converse with

customers and advise on repairs and obtain authorization for

repairs.Calling customers during visit with updates and on completion.

Service Manager

(May-2009 - Jan-2011)

TBA and Service, St Joseph,MO

Supervised all employees in a medium sized independent repair

facility.Performed all normal service advisor duties along with all

management responsibilities.During my tenure I increased service sales by

38% in year one and another 18% in year 2.

Service Manager

(May-2005 - May-2009)

Eurosource Autowerks, St Joseph,MO

Took a brand new business and was hired to get it off the ground and

headed in the right direction.This was a small company with 3

technicians and me as service writer and manager.We grew from 0 to

138,000 in year one,178,000 year 2 and over 250,000 year 3.Turned

over the reins after year 4 with total sales approaching 300,000.Am proud

to say this business is now paid for and operating as designed.

Service Manager

(Oct-2000 - Apr-2005)

City Chrysler, Montgomery,AL

Performed all duties of service manager to include training of 9

technicians and 3 service advisers.Supervized all operations of the

service department,supervised and assisted the warranty administrater and set

guidelines for customer satisfaction goals.Achieved 100% customer satisfaction

and reached all warranty levels asked.

Service and Parts Manager

(Sep-1983 - Sep-2000)

International Autosport, Merriam,KS

Began my working years as a SAAB technician.In 1984 the service manager

had a heart attack and I was put in the position of temporary

service manager.Worked hard and improving and growing into the job of

writing service for all the customers,supervising 6 technicians,2

porters and a warranty clerk for 4 car lines.Grew through schooling and

working until I also was given the job of parts manager in 1987.For

the next 12 years I grew as a man and as manager of a parts and service

department.Through my years at International i won the SAAB

ORDER OF THE GRIFFIN award 4 times for the top CSI in the country for

SAAB dealers.

Education

High school diploma - Stewart County High School, Dover,TN

(Aug-1976 - May-1979)

SAAB Cars USA Technical - SAAB USA/Mercedes USA/ALFA

(Jun-1981 - Aug-1998)

ROMEO USA, Multiple training center locations in United

States

Attended and completed with certification the following

mechanical/technical schools:automatic transmission,manual

transmission,advanced electrical diagnosis,fuel injection diagnosis and

repair,suspension and drive line diagnosis and repair,heating and

air conditioning systems,fuel and emissions systems diagnosis and

repair,engine overhaul and front end alignment. Attended and

completed: Warranty applications and submission for 7 different

manufacturers 3 different customer satisfaction seminars Parts

department

management and operation school 2 weeks/4 times Service management and

operations 2 weeks/3 times 1 year business management

school basics/night

Skills

Am very adept at computer operations and familiar with numerous systems

used in the automotive business world. Very skilled at customer

interaction and training others to use these skills. Have the ability to

motivate others to increase productivity and efficiency with customer

satisfaction as the overall goal.

Achievements

Am very pleased that in all of my previous employement situations I have

been able to improve my department or departments as desired

my employer. Personally after high school I was able to play some minor

league baseball with the Reds organization. Am very adept at

bowling and played softball until the last couple years with my boys.

References

References Available on Request

Contact this candidate