Project Manager Quality Assurance

Home - 770-***-****

Cell - 404-***-****

E-mail - ***********@*****.***

**** ****** ***** *****

Roswell, GA 30075

Mitch Frank

Key Skills Key Skills

Experience (years)

Professional Skills Summary

Usability/Business Analyst:

User Interface Design for web-based applications, Storyboarding and

specifications, Product simulations, pre and post HF study

analysis.

16

Technical Writing:

End-user, administrator and SDK documentation, white papers,

functional specifications, multimedia training, installation

manuals, release notes and online help systems.

16

Information Mapping and Minimalist Style of Writing.

16

Project Management:

Request for Information, Identify project scope, resources, budget

and schedule.

14

Software/OS

RoboHelp

16

Windows (3.1-Vista)

16

MS Office (Word, Excel, Powerpoint, Outlook), Visio and MS Project

16

Visual SourceSafe, CMVS, CVS, ClearCase

14

Adobe Acrobat (reader/distiller)

16

Paint Shop Pro

6

FrameMaker (with structure)

8

Macintosh (8.x-10.x.x)

8

Epic (XML Arbor Text)

6

HP-UX (10.x-11.31 - working knowledge)

6

Morae

3

XmlSpy

2

Capterra

2

Sharepoint

2

Objective Utilizing my extensive Business Analyst, Technical Writing and

Usability experience towards a rewarding and challenging

opportunity.

Experience 3/09 - Current Select Printing & Graphics. Roswell, GA

Account Executive - Outside Sales

Worked with wide range of businesses to identify print, signage and

promotional product needs and requirements.

Fully versed with printing and promotional products and services -

business cards, forms, envelopes, multi-page, long/short runs,

signs, boxes as well as back office medical, including

charts/folders, tabs, inserts and labels.

Provide "value engineering" to Customers to help them optimize

their budget by offering different ideas on types of printing and

promotional products that they could consider for their specific

project.

Established professional relationships with local graphic artists,

as well as local and out of state printers, sign and promotional

companies.

Call on new Customers to generate new business.

Prepare and Present sales presentations and proposals.

5/03 - 3/09 Hewlett-Packard, Co. Atlanta, GA

Product Engineer Manager

UI Designer/ Usability:

Worked with industry and departmental material experts to gather

business requirements, keeping in mind corporate resources, section

508 and W3C guidelines, personnel, budget, and available time to

complete.

Based on Marketing requirements, performed a task analysis, which

become the basis for the Development Plan/functional specification

document.

Acted as both a lead and participant in JAD sessions.

Worked with Business team to refine business requirements

Created High Level Information Architecture (IA)

Designed Iteratively informed from formative usability studies

Created Wireframes (Visio)

Created UI Specifications

Developed multiple product simulations in an effort to get user

feedback for cluster and information security products.

Made use of basic usability and heuristic theories to create sample

User Interface simulations.

Created VISIO work-flows to identify tasks.

Created task scenarios, screened and interviewed test participants,

administered the usability test itself, and participated in

pre/post analysis.

Documentation:

Created and manage multiple projects, including Software Functional

Specification documents, SDK, User's, System/Admin manuals, Release

Notes and white papers for HP-UX, Linux and Window web-based

applications.

Coordinated efforts with teams across the US, India, South America,

Germany and South Korea.

Performed writing tasks on complex documentation projects that

require effective planning, scheduling, research and writing

skills. Managed own assignments and schedules. Provided weekly

status to middle/upper management

Gathered and research functional/technical information and

interview local and remote subject matter experts, business

analyst, system analysts, software engineers, and software system

engineers to determine what user documentation, online help and

training materials are needed to support the users' ability to use

the HP software effectively.

Maintained an understanding of applications and levels of user

proficiency and prepare written documents following standard

guideline for technical publications.

Managed the localization and printing/release process for all

documentation projects.

Worked with development to re-write application-based error

messages, to be helpful and meaningful to the end user.

10/98 - 5/03 Hewlett-Packard, Co. Atlanta, GA

Lead Learning Products Engineer

Windows NT/2000, IIS, BackOffice and IE Security Software

Usability:

Lead usability efforts in developing task flows for key user

scenarios and designing wire frames using PowerPoint and Visio.

Conducted interviews with subject matter experts.

Developed cognitive task analyses based on interviews.

Created scenarios.

Involved with the GUI design (usability) and content for Windows

and Web dialog boxes, screens, wizards and application error

messages.

Technical Writing/Training:

Interviewed developers (subject matter experts) to verify accuracy

of documentation content.

Established new content and presentation standards for end-user

print and CBT/WBT training.

Developed and implemented a new HTML help interface using RoboHelp

HTML, which incorporates information mapping.

Made use of single-source methodologies.

Wrote Release Notes documents in accordance with corporate

standards.

Created multimedia training materials (CBT) and course (class) work

for product offerings.

Quality Assurance:

Wrote test scripts for enterprise setup and installation of

product.

Executed test scripts on both Windows NT and Windows 2000.

Wrote User Acceptance Test (UAT) for Enterprise product.

11/96 - 10/98 InterTech Information Mgt., Inc. Atlanta, GA

Project Manager/Technical Writing

Document Management for Windows NT

Project Management/Human Factors

Managed 3 integrators for customization projects.

Meet with clients to listen and understand document management

needs and requirements.

Proposed solution, including 3rd party OCR/ICR data entry

integration with Cardiff software.

Created UI simulations for client approval.

Created a functional specification, which included start,

milestone, and end dates.

Created a mutual agreed Plan of Action to create/modify document

management product.

Ensured client project satisfaction by negotiating installation,

training and support services.

Wrote Request for Proposals/Request for Information (RFP/RFI)

responses, as well as performed installation and training for core

product and customized software.

Sr. Technical Writer

Created all end-user print and online documentation, as well as

functional specification and SDK documentation.

Created self-running multimedia training tutorials (CBT) using

DemoShield and PowerPoint for complicated concepts and procedures,

which were accessible from the context-sensitive online help

system.

Made use of layering and information mapping techniques for online,

print and multimedia documentation.

11/92 - 11/96 Global Village Communications Atlanta, GA

Sr. Technical Writer

Windows Fax, Data, Voice and E-mail Software

Solely responsible for writing, designing, editing and maintaining

print and online documentation Using RoboHelp Classic for multiple

projects.

Made use of Information Mapping and Minimalist Style of writing

techniques.

Managed and coordinated efforts with localization companies for

translation projects.

Created self-running multimedia tutorials (CBT) using DemoShield

and PowerPoint for complicated concepts and procedures, which were

accessible from the context-sensitive online help system.

Performed quality assurance and product testing as a result of

documenting the product.

Usability:

Created test participant questionnaire.

Created the scenarios.

Participated in performing the actual Usability Test.

Patent 2/20/07 Atlanta, GA

Info Patent granted (7,181,618) for the concept design for a tri-pane

Window Lockdown snap-in for the Microsoft Management Console (MMC).

3/1/01

Patent pending (10004553) for an online documentation/usability

solution that I created for easy viewing of HTML help content from

within a Microsoft Management Console (MMC).

Education 9/84 - 6/88 Yeshiva University New York, NY

(Major) B.A., Political Science

(Minors) Business Administration and Speech and Communications.

HP 10/98-1/09 HP

Education Putting Customers First

Discovering Use Cases

Successful Online Presentations

Project Management: Program Management

Dynamic Leadership

Ethical Leadership (Standards of Business Conduct)

Global IT Security Standards

Data Privacy Standards

Star@Work for Entry and Intermediate Levels

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