Project Sap

Pedro Andrés Rondón Sisirucá

Urb. Los Campitos, Ruta E-Bis, Qta. Aleluya Caracas, Venezuela +58-412-***-****

******@*****.***

Executive Summary

Dual Citizenship: US & Venezuelan.

Languages: English & Spanish – Fully Fluent.

Career Highlights:

• 6 years in Accenture, Supply Chain Management and Customer Relationship Management Consultant, cross industry (Consumer Goods, Financial

Services and Telecommunications), with functional experience packaged software implementations, specifically in SAP SCM (versions 3.0, 5.0 and

5.1) and SAP CRM (versions 5.0, 2007 and 7.0)

• Completed 4 full life cycle implementations of SAP CRM and 5 of SAP SCM

• Experience as Project Manager, as Project Implementation Lead in 1 SAP CRM functional & technical migration project (from version 5.0 to 7.0), and as

Team Leader in 3 SAP CRM and 2 SAP SCM implementation projects.

Education

Production Engineer – March 2009

Universidad Simón Bolívar – Caracas, Venezuela

GPA: 4.06 /5.0

Work Experience

Current Employer: ACCENTURE

Period: June 2004 – Present

Current Position: Manager

Selected Project Experience:

SAP DSD Implementation - Telecommunications Services Company (Movistar) / Venezuela / November 2009 – Present

Project Description SAP DSD Implementation for mayor Telecom Company, to support and enhance the sales and distribution process for

prepaid phone cards. Scope covers 39 distribution centers nationwide.

Role Description Project Manager

Manage relationships and coordinate work of the entire Accenture team (15 people total, 5 ACN + 10 sub-

contractors).

Determine the project approach, staffing, responsibilities, and schedule.

Develop, implement, and maintain the Project Plan, including the configuration management plan and project

measurement.

Measure and monitor progress at clearly defined points in the process to ensure that the project is delivered on time,

within budget, and that it meets or exceeds expectations. Balance scope, schedule, budget, quality, and risks. Make

adjustments as necessary.

Review, and be responsible for, the overall development and integration of requirements.

Ensure that the project team follows all quality assurance processes, including periodic reviews and transitions.

Participate in quality management reviews as outlined in the Manage Quality task

Represent the project team at client meetings. Obtain buy-in from senior management for all key project plans,

commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changes.

Ensure that the end product fulfills the contract and meets the sponsor's expectations.

SAP CRM 7.0 Ramp Up Migration – CPG Company (Empresas Polar) / Venezuela / January 2009 – August 2009

Project Description Functional & technical upgrade from SAP CRM 5.0 to 7.0. Included within the scope was the re-implementation of

business scenarios currently supported with IC Winclient to IC Webclient, and the implementation of two new business

scenarios for the Interaction Center

Role Description Project Lead

Manage relationships and coordinate work of the entire team (8 people, both Accenture and client).

Determine the project approach, staffing, responsibilities, and schedule.

Develop, implement, and maintain the Project Plan, including the configuration management plan and project

measurement.

Review, and be responsible for, the overall development and integration of requirements.

SAP SCM Implementation VMI Scenario - Telecommunications Services Company (Movistar) / Venezuela / October 2008 – January 2009

Project Description Implementation of SAP SCM system (version 5.1) to support the supply chain planning process of a major Telecom

Company in Venezuela, more specifically a Vendor Managed Inventory (VMI) business scenario. Included within scope

was the implementation of SAP SCM DP & SNP modules along with SAP Portal for a Sales Order Confirmation

process with VMI clients.

Role Description SNP Team Lead Consultant

Pedro Andrés Rondón Sisirucá

Urb. Los Campitos, Ruta E-Bis, Qta. Aleluya Caracas, Venezuela +58-412-***-****

******@*****.***

Design SNP configuration and customization to meet the business process design and product requirements. Use the

business process requirements to drive out product requirements and metrics. Validate the design with the stakeholders

to ensure that the design satisfies the requirements. Supervise team members in completing designs.

SAP CRM GAP Analysis - Financial Services Company (Bancolombia) / Colombia / April 2008 – September 2009

Project Description GAP Analysis initiative for the future implementation of SAP CRM and ERP. Included within the scope of the SAP

CRM front were: Sales, Marketing, Service and Interaction Center.

Role Description Team Lead - SAP CRM Service and Interaction Center

Coordinate sessions for As-Is business process analysis, design high level TOBE business process. Identify

requirements and metrics. Carryout fit/gap analysis of requirements. Define future implementation plan.

SP Stack Migration for SAP SCM - CPG Company (Empresas Polar) / Venezuela / March 2008 – April 2008

Project Description The client is one of the leading companies of the Products Industry in Venezuela. A year before, the IT Department had

migrated to the version of SAP SCM 5.0 with SP Stack level 5.

Under this context, Accenture led an initiative to update the SP Stack level to 12.

Role Description Team Lead – SAP SCM TP/VS and SNP Lead

Lead team in identifying possible impacts of the upgrade, drafting test scenarios, performing tests, drafting and

executing the conversion/cutover plan for the migration.

SAP CRM IC Winclient Implementation Service Call Center - CPG Company (Empresas Polar) / Venezuela / October 2007 – January 2008

Project Description The project consisted in unifying the management of the service operations for Tools of the Trade (TOT) equipments in

one central structure. A Call Center was to be implemented for channeling service requests from customers, based on

SAP CRM's IC Winclient functionality. Accenture was responsible for the SAP CRM implementation

Role Description Team Lead – SAP CRM

Draft and manage the team's workplan, keeping scope, and guaranteeing quality. Measure and monitor progress of

team members in activities to ensure project delivery on time.

Identify & manage critical situations, escalate accordingly to Project Management.

Design configuration and customization to meet the business process design and product requirements, as well as

explore gap resolution options.

Use the business process design to drive out the full set of application requirements: functional, quality, integration,

and security.

Direct team in executing software configuration and customization plan.

Guide team in the preparation of Training Sessions for the application.

Define and execute the cutover plan for deployment.

SAP CRM IC WinClient Implementation EIC Scenario - CPG Company (Empresas Polar) / Venezuela / May 2007 – October 2007

Project Description Implementation of a Service Center for Pay roll and Personal Administration Processes to service an employee base of

close to 26,000 people for a major CPG company in Venezuela. Included was the design and implementation of an

Employee Interaction Center Scenario using the IC Winclient functionality in SAP CRM 5.0.

Role Team Lead – SAP CRM

SAP CRM IC WinClient Implementation Outbound Telesales - CPG Company (Empresas Polar) / Venezuela / October 2006 – February 2007

Project Description The project consisted in the design and implementation of an Outbound Telesales Scenario for a major softdrink and

functional beverages company using the Interaction Center Winclient functionality in SAP CRM 5.0. More specifically,

the project envisioned the implementation in a single sales agency as a pilot, with a subsequent nationwide rollout.

Role Team Co-Lead – SAP CRM

Client Merger & Acquisition Process - SAP SCM Roll Out - CPG Company (Empresas Polar) / Venezuela / May 2006 – October 2006

Project Description For a major CPG corporation, the project consisted in a rollout of three parallel merger & acquisition processes of other

major companies in the food and beer industry. The challenge was in identifying and analyzing impact of changes

across modules/functional areas and on end users. The scope was concentrated in APO SNP & TPVS with integration

to R/3.

Role Team Lead – SAP SCM SNP & TP/VS

SAP APO Implementation - CPG Company (Empresas Polar) – Softdrink SBU / Venezuela / October 2005 - March 2006

Project Description Implementation of integrated supply chain planning process for a Softdrink Bottler, supported on SAP Advanced

Planner and Optimizer (APO) 3.0, which included Demand Planning and Supply Network Planning.

The scope for the SNP team included the implementation of supply planning process (using both heuristic &

optimizer), distribution planning (deployment), the transport load builder (TLB), and safety stocks planning for end

products and for empties return.

Role Description Analyst – Configurator – SAP SCM SNP Module

Pedro Andrés Rondón Sisirucá

Urb. Los Campitos, Ruta E-Bis, Qta. Aleluya Caracas, Venezuela +58-412-***-****

******@*****.***

3 SAP APO Rollout merger process - CPG Company (Empresas Polar) – Foods SBU & Beer SBU / Venezuela / June 2004 - October 2005

Project Description For one of the top five CPG corporations in Latin America - 3 separate initiatives for SAP APO rollout of a merger &

acquisition process of another major CPG company.

Included in the scope was APO SNP & TPVS with integration to R/3. Added to this effort was the migration from SNP

heuristic to optimized methodology in master production and distribution planning.

Role Description Analyst – Configurator – SNP Module

Skills Summary

Skill Level

SAP-Customer Relationship Management (CRM) (5.0, 2007, 7.0) Expert

SAP-CRM-Interaction Center (WebClient & WinClient) Expert

SAP CRM-Sales-Activity Management Expert

SAP-SCM-APO-Advance Planner & Optimizer Expert

SAP-SCM-APO-Supply Network Planning (SNP) Expert

SAP-SCM-APO-SNP Optimizer Expert

SAP-ASAP Methodology Expert

Productivity Applications: MS Office, MS Visio and MS Project Expert

Project Management Expert

SAP-CRM-Webclient UI Expert

SAP-CRM-Service Intermediate

SAP-SCM-APO-Trans Plan & Vehicle Scheduling (TP/VS) Intermediate

SAP-CRM-Middleware Intermediate

Knowledge of Smartforms, ABAP and BSP Intermediate

SAP Solution Manager Intermediate

SAP ECC 6.0 (SD, PP, MM, HR, PM Modules) Intermediate

SAP-CRM-Sales Intermediate

SAP CRM-ALE Replication of Employees Intermediate

SAP-CRM-Installed Base Management Intermediate

SAP-SCM-APO-Demand Planning (DP) Beginner

SAP-CRM-Marketing Beginner

Honors & Awards

Eagle Scout, Boy Scouts of America, September 1997

Best International Delegation, Harvard National Model United Nations 2003, Member Delegate of Universidad Simón Bolívar Delegation

Best International Delegation, Harvard National Model United Nations 2004, Member Delegate of Universidad Simón Bolívar Delegation

Certifications

RTUI60 - User Interface, SAP Training, May 2008

RAIC60 - Interaction Center, SAP Training, May 2008

CR100 Base Customizing, SAP Training, September 2006

CR410 CRM Interaction Center WebClient, SAP Training, September 2006

CR400 CRM Interaction Center WinClient, SAP Training, September 2006

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